Katherine Nunez
Miami
Summary
Dynamic sales professional with a proven track record at Hot Topic, excelling in customer service and relationship building. Adept at driving sales through effective merchandising and teamwork, consistently achieving key performance indicators. Reliable and goal-oriented, skilled in cash handling and problem-solving, fostering a positive shopping experience for all customers.
Overview
2
2
years of professional experience
Work History
Sales Associate
Americas Best Contacts And Eyeclasses
07.2025 - Current
- Assisted customers in selecting eyewear and provided product knowledge.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance customer experience.
- Responded to customer inquiries, resolving issues promptly and professionally.
- Collaborated with team members to meet daily sales goals and objectives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Part Time Assistant Manager
Hot Topic
11.2023 - 07.2025
- Served as a keyholder responsible for opening and closing the store
- Managed cash handling, tills, safe counts, and deposits
- Assisted in training, coaching, and motivating sales associates
- Conducted inventory counts, processed shipment, and maintained stock accuracy
- Drove daily KPI performance, including sales, conversion, UPT, and loyalty sign-ups
- Ensured visual standards, loss prevention procedures, and store presentation
- Supported scheduling, floor coverage, and conflict resolution
Journeys
Sales Associate
07.2023 - 11.2023
- Engaged customers with product knowledge to drive sales and create a personalized shopping experience
- Assisted shoppers with shoe fittings, sizing, and style recommendations
- Processed transactions, returns, and exchanges while maintaining accuracy and speed
- Supported daily operational tasks including shipment processing, and stockroom organization
- Maintained visual merchandising standards to keep the store clean, presentable, and aligned with brand guidelines
- Contributed to KPI goals by upselling accessories, promoting add-ons, and increasing UPT
- Collaborated with team members to meet sales targets during peak retail hours
Education
Associate of Science -
Miami Dade College
Miami, FLSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Money handling
- Merchandising
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Americas Best Contacts And Eyeclasses
07.2025 - Current
Part Time Assistant Manager
Hot Topic
11.2023 - 07.2025
Journeys
Sales Associate
07.2023 - 11.2023
Associate of Science -
Miami Dade College