Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katherine Olsen

Crystal Lake ,IL

Summary

Dynamic retail leader with extensive experience at Victoria's Secret & PINK, excelling in customer service and operational efficiency. Proven track record in training and mentoring teams, enhancing customer satisfaction, and implementing strategies that drive performance. Skilled in problem-solving and developing staff, ensuring compliance with policies and procedures.

Overview

17
17
years of professional experience

Work History

Store Manager

Victoria's Secret & PINK
01.2023 - Current
  • Led store team effectively in dynamic setting using proactive communication.
  • Facilitated onboarding for new staff to guarantee role preparedness.
  • Elevated customer satisfaction ratings through coaching sales associates in product knowledge, sales incentives, and selling strategies to drive additional 20% comps.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed efficient store schedules aligned with anticipated customer traffic, employee expertise, and service needs.

Customer Experience Manager

Victoria's Secret & PINK
09.2015 - 01.2023
  • Implemented best practices training to elevate staff proficiency in handling customer interactions and resolving conflicts.
  • Cultivated a culture of ongoing enhancement by gathering team feedback on optimizing the in-store customer experience, 100% completion on training materials before deadline.
  • Trained and mentored team members on best practices for exceptional customer engagement.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.

Operations Supervisor

Victoria's Secret & PINK
09.2008 - 09.2015
  • Applied visual merchandising techniques to improve product visibility and sales performance.
  • Executed audits to assess and refine operational procedures.
  • Communicated effectively with leadership to keep them informed of team advancements and issues.
  • Collaborated with sales team to align operational capabilities with customer expectations, boosting client satisfaction.

Education

Bachelor Of Arts -

Roosevelt University
Chicago, IL
05.2010

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Goals and performance
  • Recruitment and hiring
  • Training and mentoring
  • Policies and procedures
  • Leadership development

Timeline

Store Manager

Victoria's Secret & PINK
01.2023 - Current

Customer Experience Manager

Victoria's Secret & PINK
09.2015 - 01.2023

Operations Supervisor

Victoria's Secret & PINK
09.2008 - 09.2015

Bachelor Of Arts -

Roosevelt University

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