Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Hi, I’m

Katherine Orth

Vancouver,WA
Katherine Orth

Summary

Well-qualified Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

18
years of professional experience

Work History

Knighthawk Protection
Vancouver, WA

Dispatcher Coordinator
08.2019 - Current

Job overview

  • Patrol properties while observing, reporting, preventing theft and property damage
  • Alternatively work independently and with a team depending on the position currently being filled
  • Supervise a team of 10-20 patrol and onsite officers to effectively provide security, alarm response, and parking services for as many as 100 client properties at a time when working as the Officer in Charge on a rotating schedule with two other supervisors
  • Answer client and officer phone calls, take messages, provide information, set up service quotes, new accounts, build and maintain positive client relationships
  • Follow up with clients following an incident and to ensure customer satisfaction at all times
  • Create efficient routes and districts to ensure all requirements at all client properties are satisfactorily met and exceed customer expectations whenever possible.
  • Document and maintain daily Excel shift reports, incident reports, alarm reports, and monitor officer reports to ensure that they are accurate and ready for court presentation at any time
  • Monitor the safety of a team of up to 20 officers on duty through radio contact, status checks, and GPS monitoring
  • Make critical decisions in dispatching security officers to client locations to solve security issues and calmly handle emergency situations while maintaining client, officer, and subject safety at all times
  • Dispatch, log and track all security incidents through the Silvertrac software system
  • Patrol a district consisting of at least 45 individual stops per shift thoroughly, monitoring for any security concern or emergency situation and responding to security and emergency calls in a timely manner.

Papa Murphy's International LLC

Store Solutions Support Specialist
07.2021 - 09.2022

Job overview

  • Answer inbound calls from stores requesting assistance with Wi-Fi connectivity, POS system maintenance and issues, and technical support assistance
  • Created and maintenance service tickets following SLAs on Salesforce
  • Assisted all Papa Murphy's stores with software updates, equipment upgrades and installation and dispatching service technicians for emergency installation and repair.

Wells Fargo Bank
Beaverton, OR

Account Resolutions Specialist
03.2017 - 08.2019

Job overview

  • Answer inbound telephone calls to overdraft collections department; taking and relaying messages and provide information to callers
  • Follow all banking policies and procedures and maintain compliance at all times
  • Set up payment plans with customers that have overdrawn checking and savings accounts to prevent account closure and process individual payments
  • Help customers become more financially successful by providing effective financial counseling and assistance with problem solving to reduce debt and remedy negative account balances
  • Increase customer loyalty by providing friendly, helpful customer service and maintaining commitment to customer satisfaction
  • Transfer customers to external departments for additional assistance when needed; regularly going beyond the minimum requirements and remaining on the line with the customer to ensure they receive assistance and to help explain the situation if needed to provide the best customer experience possible
  • Use excel spreadsheets, powerpoint, iDial, HOGAN, CACS and other banking systems, IT, and software
  • Analyize data and create presentations for my team to help find effective solutions to increase productivity and customer satisfaction
  • Use multiple computer screens to increase efficiency and operate a multiple line phone system quickly and profieciently
  • Quickly complete after call documentation accurately on all calls
  • Maintain high percentage of accuracy and low or no compliance findings at all times
  • Use active listening skills to de escalate situations and resolve customer conflicts and issues quickly and satisfactorily

Morgan's Tavern and Grill
New Bern, NC

Server and Bartender
05.2009 - 08.2011

Job overview

  • Take food and drink orders quickly and accurately
  • Provide food and drink orders in a timely manner to tables
  • Use excellent teamwork to assist other servers with taking orders to customers
  • Multitask to properly time delivery of food, drinks and appetizers appropriately
  • Mix drinks and create drinks using knowledge of mixology
  • Fill bar orders for servers in dining room expediently
  • Operate Point of Sale system
  • Process cash, credit card, and debit card payments
  • Count and provide accurate change to customers
  • Assist with floor management and catering during holidays and for large parties

United States Marine Corps
Cherry Point, NC

Technician
03.2005 - 03.2008

Job overview

  • Effectively read, use, and follow schematics and diagrams
  • Assist fellow Marines with training and aircraft repair
  • Maintain rigorous physical fitness and appearance standards per USMC policy
  • Assist with aircraft launch and landing
  • Troubleshoot, diagnose, maintain and repair electronics systems on the
  • EA-6B Prowler including lighting, power plants, instrumentation, flight controls, AFCS, communication and navigation, radar, etc to meet and exceed mission completion goals while maintaining a safe workplace
  • Manage, supervise, train teams of up to 10 people
  • Provide quality assurance checks, preflight checks and perform routine maintenance and repair on 5 EA-6B Prowlers while working as a collateral duty inspector and plane captain at VMAQ-1
  • Maintain mission capable status on at least 4 out of 5 jets at all times.

Education

Washington State University

from Political Science, Sociology

Craven Community College

2010

2008

CNATTU NAS

Technician Fixed Wing EA-6b Prowler (earned from Aviation Electronics
2006

University Overview

30 transferable credit hours)

NATTC NAS

Avionics Common Core
2005

Aviation Electronics Mate “A
2005

University Overview

(Earned 24 transferable credit hours) United States Marine Corps , MCAS Cherry Point, NC Earned 10 transferable credit hours through various Marine Corps classes and training.

Kelso High School

High School Diploma
2004

Skills

  • Updating Logs
  • Documenting Changes
  • Monthly Inventory
  • Routing Orders
  • Status Updates
  • Customer Relationship Management

Additional Information

  • AWARDS , Deans list all semesters of college maintaining a collective GPA of 3.75 through my Junior year of college Was promoted to Patrol Supervisor at Knighthawk Protection after 7 months on the job. Recognized as the #1 performer for successful conflict resolution in the collections department at Wells Fargo averaging only 1 call escalation per year. Honor graduate CNATTU Whidbey Island (first in class) Meritorious Promotion to Lance Corporal for graduating 1st in class at CNATTU Whidbey Island Honor graduate NATTC Pensacola (first in class) HAZMAT representative for my avionics shop Awarded multiple military medals for outstanding service in the United States Marine Corps- These include; Good Conduct Medal, National Defense Service Medal, Iraq Campaign Medal, Global War on Terror Service Medal, Presidential Unit Citation Medal, Meritorious Unit Commendation Medal, and the Naval and Marine Corps Achievement Medal for combat actions during Operation Iraqi Freedom 2006-2007 Maintained Honor roll during high school Graduated high school with a 3.7 GPA

Accomplishments

  • Documented and resolved client security concerns which led to client satisfaction and safety.
  • Supervised team of 12 staff members.
  • Collaborated with team of 5 in the development of new districts and routes for patrol to increase efficiency.

Timeline

Store Solutions Support Specialist

Papa Murphy's International LLC
07.2021 - 09.2022

Dispatcher Coordinator

Knighthawk Protection
08.2019 - Current

Account Resolutions Specialist

Wells Fargo Bank
03.2017 - 08.2019

Server and Bartender

Morgan's Tavern and Grill
05.2009 - 08.2011

Technician

United States Marine Corps
03.2005 - 03.2008

Washington State University

from Political Science, Sociology

Craven Community College

CNATTU NAS

Technician Fixed Wing EA-6b Prowler (earned from Aviation Electronics

NATTC NAS

Avionics Common Core

Aviation Electronics Mate “A

Kelso High School

High School Diploma

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Katherine Orth