Katherine Poborski
Greensburg,PA
Summary
Skilled kitchen supervisor and home health aide with 11 years of experience in food service and caregiving. Proven ability to manage kitchen operations, train staff, and ensure compliance with health regulations. Demonstrated expertise in customer service, conflict resolution, and menu planning, leading to enhanced dining experiences and operational efficiency. Committed to delivering high-quality care and fostering teamwork in fast-paced environments
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server Manager
Bob Evans
12.2024 - Current
- Managed daily operations, ensuring efficient service and customer satisfaction.
- Trained and mentored new servers on menu knowledge and service standards.
- Oversaw inventory management, maintaining optimal stock levels for kitchen operations.
- Implemented staff scheduling, balancing labor costs with service demands.
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Served multiple tables while managing other staff
Kitchen Supervisor
Meals on Wheels
04.2022 - 12.2024
- Coordinated daily kitchen operations, delivery routes, client dietary restrictions for daily meals
- Managed inventory levels and ordered supplies to maintain adequate stock for meal preparation
- Developed and implemented standardized recipes and portion control guidelines to optimize food quality and minimize waste
- Coordinated the monthly menu to ensure compliance with health regulations and quality standards
- Trained volunteers on proper food handling techniques, safety procedures, and sanitation standards
- Implemented cost-saving measures by identifying opportunities for ingredient substitutions without compromising taste or presentation
- Cooked meals for 200+ clients, packaged and had ready for delivery by 11 am sharp daily
- Created the weekly schedules for kitchen volunteers
Home Health Aide
Sunny Days LLC
09.2018 - 10.2024
- Provided compassionate personal care, assisting clients with daily living activities, mobility support, and memory care
- Administered medications and monitored vital signs to ensure client health and safety.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Educated family on Alzheimer's and how to properly help the clients
- Developed and implemented individualized care plans for residents with dementia, enhancing quality of life.
- Ensured comfort and dignity during daily activities, to help improve quality of life.
Server
Cracker Barrel Restaurant
02.2018 - 10.2021
- Delivered exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery for optimum guest satisfaction.
- Trained new team members on restaurant protocols, enhancing overall service quality and efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail and minimizing order errors.
Server
Kings
07.2016 - 01.2018
- Implemented upselling techniques that contributed to increased revenue during peak dining hours.
- Maintained cleanliness of dining area, ensuring compliance with health and safety regulations at all times.
- Resolved customer complaints swiftly, fostering positive relationships and encouraging repeat business.
- Assisted in inventory management by tracking stock levels and communicating needs to management effectively.
Education
GED -
Hill House
Braddock, PASkills
- Exceptional customer service
- Patient care
- Compassion and empathy
- Strong multitasking
- Time management
Certification
- ServSafe
- Home Health Aide
- CPR Certifed
Timeline
Server Manager
Bob Evans
12.2024 - Current
Kitchen Supervisor
Meals on Wheels
04.2022 - 12.2024
Home Health Aide
Sunny Days LLC
09.2018 - 10.2024
Server
Cracker Barrel Restaurant
02.2018 - 10.2021
Server
Kings
07.2016 - 01.2018
GED -
Hill House