Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Katherine Polihovsky

Bellingham,Massachusetts

Summary

Highly motivated with an unwavering passion for excellence. Committed to continual growth and driven by a fervent enthusiasm for the pursuit of goals, this individual thrives in environments that demand dedication, creativity, and initiative. Possessing a strong work ethic, exceptional determination, and a proactive mindset, am serious with leveraging a passion to inspire others, overcome challenges, and deliver exceptional performance in every endeavor.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Front Desk Agent

Hyatt Hotels Corp
Marlboro, MA
01.2024 - Current
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Used internal software to process reservations, check-ins and check-outs.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Hostess

Temezcal Tequila Cantina
Dedham , MA
09.2023 - 11.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Barista Bartender

Birchwood Bakery
Franklin , MA
08.2022 - 11.2023
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Grocery Store Clerk

Shaw's Supermarket
Franklin , MA
04.2022 - 06.2023
  • Processed customer orders through POS system, ensuring accurate identification and input of codes for extensive produce items.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Addressed customer complaints and concerns, providing mutually beneficial solutions.

Personal Care Assistant

Northeast Arc
Dedham, MA
07.2021 - 06.2022
  • Assisted with daily living activities, running errands, and household chores.
  • Supported client with mental support and physical activities to accomplish quality of life and sustain needs.
  • Remained alert to problems or health issues of client and competently responded.
  • Monitored and assisted resident through individual service plans.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with client to deliver emotional support and companionship.

Education

High School Diploma -

Franklin High School
Franklin
09.2018 - 2022.06

University of Massachusetts Amherst
Amherst, MA

Skills

    Critical Thinking

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Additional Information

A former student for a small Russian School called Lukomore from age 4 to 17 practicing the Russian language, literature and acting, gaining knowledge in analyzing and communication among other cultures, as well as productivity and time management skills, being a student for this school and a regular student in public school.


One of 20 students in the Startalk Harvard Russian Program in the summer of 2019, included 4 weeks of intensive learning meeting 5 hours a day, totaling 100 hours for those 4 weeks. Increased my proficiency in Russian by examining how history and other social sciences help to understand the world around me.

Timeline

Front Desk Agent

Hyatt Hotels Corp
01.2024 - Current

Hostess

Temezcal Tequila Cantina
09.2023 - 11.2023

Barista Bartender

Birchwood Bakery
08.2022 - 11.2023

Grocery Store Clerk

Shaw's Supermarket
04.2022 - 06.2023

Personal Care Assistant

Northeast Arc
07.2021 - 06.2022

High School Diploma -

Franklin High School
09.2018 - 2022.06

University of Massachusetts Amherst

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Katherine Polihovsky