Katherine Reyes
Dallas ,TX
Summary
Results-oriented sales worker,engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Pawnbroker
First Cash Pawn
Dallas, TX
04.2026 - Current
- Evaluated pawn items for authenticity and value to ensure fair transactions.
- Processed loans and purchases efficiently, adhering to regulatory compliance standards.
- Maintained accurate records of transactions to support audit processes and inventory management.
- Analyzed market trends to adjust pricing strategies and stay competitive in the industry.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
Key Holder Supervisor
Silver Pyramid
Richardson, TX
04.2021 - 04.2026
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed cash handling processes, including deposits and register balancing.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Conducted inventory management tasks, ensuring stock levels met demand without overages.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
Education
High School Diploma -
Richardson Highschool
Richardson, TX05.2020
Skills
- Upselling techniques
- Teamwork and collaboration
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Bilingual
Timeline
Pawnbroker
First Cash Pawn
04.2026 - Current
Key Holder Supervisor
Silver Pyramid
04.2021 - 04.2026
High School Diploma -
Richardson Highschool