Ricky Betancourt
San Antonio,TX
Summary
Dynamic professional with extensive experience as a Pawnbroker at First Cash Pawn, excelling in cash flow management and customer service. Proven ability in item evaluations and loan processing, enhancing operational efficiency. Recognized for effective communication and teamwork, consistently achieving high customer satisfaction and training new staff in best practices.
Overview
3
3
years of professional experience
Work History
Pawnbroker
First Cash Pawn
09.2023 - 10.2025
- Evaluated collateral value and assessed quality of items for loan eligibility.
- Managed inventory and maintained accurate records of transactions.
- Provided exceptional customer service, assisting clients with inquiries and transactions.
- Operated cash registers and processed payments efficiently and accurately.
- Developed knowledge of jewelry appraisal techniques to enhance valuation expertise.
- Trained new staff on procedures, policies, and customer service best practices.
Driver
NAPA Auto Parts - Genuine Parts
08.2022 - 09.2023
- Operated delivery vehicles to transport automotive parts efficiently and safely.
- Conducted routine vehicle inspections to ensure compliance with safety standards.
- Managed inventory records, tracking deliveries and pickups accurately using company systems.
- Collaborated with warehouse staff to coordinate timely order fulfillment and delivery schedules.
- Provided excellent customer service by addressing inquiries during deliveries and ensuring satisfaction.
- Assisted in training new drivers on proper delivery procedures and best practices for safety.
Education
High School Diploma - Generaj Srtudies
Southwest High School
San Antonio, TX04.1995
Skills
- Cash flow management
- Effective communicator
- Teamwork orientation
- Negotiations
- Documentation skills
- Merchandising strategies
- Inventory management
- Sales proficiency
- Loan processing
- Negotiation
- Upselling techniques
- Item pricing
- Merchandise appraisals
- Loan writing
- Loan paperwork
- Store audits
- Item evaluations
- Teamwork
- Problem-solving
- Problem-solving abilities
Languages
Spanish
Professional Working
Timeline
Pawnbroker
First Cash Pawn
09.2023 - 10.2025
Driver
NAPA Auto Parts - Genuine Parts
08.2022 - 09.2023
High School Diploma - Generaj Srtudies
Southwest High School