Katherine Reyes Gonzalez
Queens,NY
Summary
Motivated and bilingual individual fluent in English and Spanish, seeking an entry-level position to leverage strong communication skills and educational background in a dynamic environment. Significantly improved experiences. Excelled in team collaboration and empathy, achieving a notable increase in positive feedback.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Näna Good Eats
152-67A Tenth Ave Whitestone, NY 11357 United Stat
12.2023 - 10.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Caregiver
Ana Beatriz Díaz
7-12 Clintonville St, Whitestone, NY 11357
06.2020 - 04.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Housekeeper
Olga Gonzalez
02.2019 - 05.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Bayside High School
3224 Corporal Kennedy St Bayside, NY 11361 United 01.2020
Skills
- Customer service
- Customer support
- Adaptable and quick learner
- Strong communication and interpersonal skills
- Team collaboration
- Time management and organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Associate
Näna Good Eats
12.2023 - 10.2024
Caregiver
Ana Beatriz Díaz
06.2020 - 04.2021
Housekeeper
Olga Gonzalez
02.2019 - 05.2020
Bayside High School