Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Ribaul

Baton Rouge,LA

Summary

Dynamic and adaptable professional with proven expertise in customer service and support, honed at Walgreens and Iennusa Orthodontics Inc. Excels in problem resolution and team collaboration, significantly enhancing customer satisfaction and operational efficiency. Skilled in data entry and money handling, with a track record of fostering positive patient and customer relationships through exceptional communication and interpersonal skills. Demonstrates dedication and determination by maintaining above a 3.5 GPA as a student in the honors college at Louisiana State University.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Walgreens
09.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Assisted in training new employees on proper lab procedures and best practices for optimal performance within their roles.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Orthodontic Intern

Iennusa Orthodontics Inc.
08.2021 - 04.2022
  • Maintained a clean and sterile working environment, adhering to strict infection control protocols for patient safety.
  • Developed strong rapport with patients by providing compassionate care and addressing concerns throughout their treatment process.
  • Demonstrated adaptability by successfully navigating various software programs utilized within the practice for record-keeping, scheduling, and treatment planning purposes.
  • Supported orthodontists during procedures by efficiently preparing instruments and materials as needed, facilitating smooth operations within the clinic.

Education

Bachelor Of Science - Biology

Louisiana State University And A&M College
Baton Rouge, LA

High School Diploma -

Fontainebleau High School
Mandeville, LA
05.2022

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Stock replenishment
  • Teamwork and Collaboration

Timeline

Orthodontic Intern

Iennusa Orthodontics Inc.
08.2021 - 04.2022

Customer Service Associate

Walgreens
09.2020 - Current

Bachelor Of Science - Biology

Louisiana State University And A&M College

High School Diploma -

Fontainebleau High School

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Katherine Ribaul