Katherine Rivera
San Antonio,TX
Summary
Dynamic sales professional with a proven track record at Pets Barn, excelling in customer relations and product knowledge. Recognized for consistently exceeding top sales goals across the company and fostering strong customer connections. Skilled in training personnel and managing inventory, with a keen attention to detail and exceptional interpersonal communication abilities.
Overview
5
5
years of professional experience
Work History
Sales Representative Ll
Pets Barn
2108 NW Military HWY
02.2023 - Current
- Assessed customer requirements and offered customized product knowledge and recommendations to drive satisfaction.
- Coordinated efforts with team members to establish an inviting atmosphere for customers.
- Executed regular maintenance of product displays, guaranteeing cleanliness and organization to attract customer attention.
- Strengthened customer retention through the development of meaningful relationships with returning patrons.
- Demonstrated exceptional dedication to meeting and exceeding goals, resulting in consistent top performer accolades.
- Engaged with customers to offer informed guidance and support during all phases of their shopping and purchasing journey.
- Developed strong connections with customers by prioritizing effective communication and swift response times.
Crew Member
Smoothie King
San Antonio, TX
03.2021 - 08.2022
- Prepared and blended smoothies according to standardized recipes.
- Operated point-of-sale system for accurate order processing.
- Maintained cleanliness and organization of workstations and equipment.
- Assisted customers in selecting products based on preferences and dietary needs.
- Followed safety and sanitation protocols to ensure food quality standards.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Handled inventory management by monitoring stock levels and assisting with orders.
- Provided training support to new crew members on operational procedures and customer service techniques.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Crew Member Trainer
McDonalds
San Antonio, TX
08.2021 - 11.2022
- Trained new crew members on customer service protocols and operational procedures.
- Assisted in maintaining cleanliness and organization of workstations to ensure safety standards.
- Monitored inventory levels and assisted with stock management to minimize waste.
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
Education
High School Diploma -
Medina Valley High School
8365 FM 471 South, Castroville 05.2023
Skills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Exceeds sales goals
Attention to detail
Product knowledge
Personnel training
Negotiation tactics
Packaging and labeling
Warehouse operations
Pallet jack handling
Material loading and unloading
Inventory tracking
Barcode scanning
Able to lift and carry 60 lbs
Timeline
Sales Representative Ll
Pets Barn
02.2023 - Current
Crew Member Trainer
McDonalds
08.2021 - 11.2022
Crew Member
Smoothie King
03.2021 - 08.2022
High School Diploma -
Medina Valley High School