Katherine Roberts
Profile By Sanford
EVANSVILLE,IN
1
Certification
10
years of professional experience
Results-driven Store Manager with proven expertise in driving sales, enhancing customer relationships, and leading high-performing teams. Strong skills in employee scheduling and performance management contribute to operational excellence and customer satisfaction.
Work History
Store Manager
1 Year 3 Months- Led team in achieving sales targets through effective staff training and performance management.
- Analyzed sales data to identify trends, driving strategic initiatives for improved profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Streamlined inventory management processes, reducing stock discrepancies and improving product availability.
- Developed employee schedules to optimize workflow, ensuring adequate coverage during peak hours.
Assistant Store Manager
5 Years 2 Months- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Mentored junior staff, promoting professional development and enhancing team productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch the attention of store customers.
Health Coach
6 Months- Conducted one-on-one coaching sessions to promote sustainable lifestyle changes.
- Monitored client progress and adjusted strategies to enhance outcomes and engagement.
- Developed personalized health and wellness plans based on client assessments and goals.
- Created educational materials to inform clients about health topics and best practices.
- Guided clients in setting realistic goals, implementing effective action plans, and monitoring progress for long-term success.
- Maintained records of clients' health progress and compared to health goals.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Empowered clients to make informed decisions about their health through education on nutrition, fitness, and stress management.
- Improved client retention rates by establishing strong rapport and ongoing communication.
Assistant Manager
1 Year 10 Months- Led team in achieving sales targets through effective training and motivation strategies.
- Mentored staff on product knowledge, fostering a culture of continuous learning.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
Sales Associate
1 Year 1 Month- Provided exceptional customer service to enhance shopping experience and foster customer loyalty.
- Educated customers about nutritional products, promoting informed decision-making for health and wellness.
- Implemented promotional displays to drive sales and highlight new or seasonal products effectively.
- Managed inventory levels, ensuring product availability and organization on sales floor.
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma
Skills
Store operations
Team building
Scheduling
Performance evaluation
Sales analysis
Multitasking
Talent acquisition
Inventory management
Customer service
Work Planning and Prioritization
Certification
- Health Coach - Profile by Sanford
Timeline
Store Manager
Profile By Sanford
10.2022 - 01.2024Read More
Assistant Store Manager
Profile By Sanford
08.2017 - 10.2022Read More
Health Coach
Profile By Sanford
02.2017 - 08.2017Read More
Assistant Manager
The Vitamin Shoppe
04.2015 - 02.2017Read More
Sales Associate
The Vitamin Shoppe
03.2014 - 04.2015Read More
Ramona High School
High School Diploma
Read More