Katherine Scioscia
San Rafael,CA
Summary
Results-driven treatment coordinator with extensive experience in patient care coordination. Proven track record of enhancing provider productivity and revenue through effective patient education and relationship management. Expertise in coordinating complex treatment plans and navigating insurance systems to improve patient experiences and practice efficiency.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Peninsula Center Of Cosmetic Dentistry
12.2023 - Current
- Coordinate patient care from initial consultation through treatment completion, ensuring an exceptional patient experience and seamless communication between providers, specialists, and patients.
- Present treatment plans, explain procedures, discuss financial arrangements, and educate patients on insurance benefits and financials to support informed treatment decisions.
- Functioned as the main contact for insurance matters, managing eligibility verification, pre-authorizations, claims submission, appeals for denied claims, and reimbursement coordination.
- Demonstrate extensive knowledge of both in-network and out-of-network insurance plans, helping patients understand coverage, financial responsibility, and reimbursement options.
- Manage complex provider schedules, treatment timelines, and patient tracking systems while maximizing productivity and minimizing scheduling gaps
- Monitored accounts receivable, processed patient payments, assisted with collections, and supported daily financial reconciliation to maintain financial accuracy and patient satisfaction.
- Capture, edit, and produce professional photo and video content for social media platforms to strengthen brand awareness and patient engagement.
Front Office Administrator
Family Dental
10.2019 - 12.2023
- Prepared insurance claims, managed patient payments, explained benefits and outlined pricing details for procedures and services.
- Provided excellent customer service to create positive experiences and build patient trust.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Delegated tasks to staff, organizing workflows to enhance office efficiency.
- Filled cancellations to maintain a steady schedule for 8-10 providers daily.
- Managed the after-hours emergency phone line for the practice.
- Conducted organized on-the-job training for new hires.
- Monitored and responded to Yelp and Google reviews, improving practice's online reputation.
- Coordinated with Dental Laboratories on patient cases to ensure on- time delivery for appointments.
Front Office Manager
Full Motion Chiropractic
01.2018 - 10.2019
- Managed front office operations, streamlining scheduling, patient intake, and records management to enhance patient experience.
- Handled incoming calls, patient inquiries, and appointment coordination.
- Collected patient payments and maintained financial records with accuracy.
- Monitored financial bookkeeping for accuracy and compliance, ensuring precise tracking of daily and gross income.
- Identified ineffective workflow processes, and implemented solutions to improve productivity in the workplace.
- Prepared and reviewed patient paperwork, consent forms, and treatment documentation.
- Coordinated patient care by presenting treatment recommendations, discussing financial arrangements, and preparing documentation for personal injury and workers’ compensation claims, ensuring timely processing of medical insurance claims.
Education
High School Diploma -
Woodside High School
Woodside, CA06-2015
Skills
- Treatment plan management
- Case acceptance strategies
- Insurance verification
- Dental software specialization
- Utilize technology to streamline operations
- Maintain efficiency and accuracy in daily operations
- Organize tasks meticulously to ensure smooth workflow
- Manage patient communications
- Task prioritization
- Enhance patient engagement
- Growth initiatives support
- Demonstrate professionalism, punctuality and dedication
Timeline
Treatment Coordinator
Peninsula Center Of Cosmetic Dentistry
12.2023 - Current
Front Office Administrator
Family Dental
10.2019 - 12.2023
Front Office Manager
Full Motion Chiropractic
01.2018 - 10.2019
High School Diploma -
Woodside High School