Katherine Skogseth

• Provided excellent customer service by addressing guest inquiries and resolving issues promptly.
• Collaborated with kitchen staff to ensure timely delivery of food and beverages.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Accurately processed orders using point-of-sale systems to streamline transactions.
• Assisted in training new servers on menu items and service standards.
• Demonstrated adaptability by managing high-volume periods efficiently during peak hours.
• Facilitated communication between front-of-house and back-of-house teams for seamless operations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Improved dining experience by providing prompt, attentive service to guests.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Streamlined order-taking process to minimize wait times for diners.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Analyzed performance metrics to identify areas for improvement and efficiency gains.
• Fostered a collaborative environment by mentoring junior staff members.
• Led team in achieving operational goals through effective workflow management.
• Developed and implemented training programs to enhance staff performance.
• Streamlined inventory processes, improving accuracy and reducing discrepancies.
• Managed scheduling and resource allocation to optimize productivity levels.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and

• Oversaw daily operations to ensure seamless store functionality and customer satisfaction.
• Trained staff on sales techniques and product knowledge to enhance team performance.
• Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
• Developed promotional displays to align with marketing campaigns, increasing customer engagement.

Meet with families going through photos, put together slideshow, music and decorating the funeral home with personal theme for each family.

• Provided excellent customer service by addressing guest inquiries and resolving issues promptly.
• Collaborated with kitchen staff to ensure timely delivery of food and beverages.
• Maintained cleanliness and organization of dining area, enhancing guest experience.
• Accurately processed orders using point-of-sale systems to streamline transactions.
• Assisted in training new servers on menu items and service standards.
• Demonstrated adaptability by managing high-volume periods efficiently during peak hours.
• Facilitated communication between front-of-house and back-of-house teams for seamless operations.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Bussed and reset tables to keep dining room and work areas clean.
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
• Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Improved dining experience by providing prompt, attentive service to guests.
• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Enhanced team efficiency, collaborating effectively in high-pressure settings.
• Built rapport with guests to enhance their dining experience and encourage return visits.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
• Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
• Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
• Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
• Streamlined order-taking process to minimize wait times for diners.
• Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
• Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Processed orders and sent to kitchen employees for preparation.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Increased sales significantly by upselling higher-end products to customers.
• Inspected dishes and utensils for cleanliness.
• Checked guests' identification before serving alcoholic beverages.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

• Analyzed performance metrics to identify areas for improvement and efficiency gains.
• Fostered a collaborative environment by mentoring junior staff members.
• Led team in achieving operational goals through effective workflow management.
• Developed and implemented training programs to enhance staff performance.
• Streamlined inventory processes, improving accuracy and reducing discrepancies.
• Managed scheduling and resource allocation to optimize productivity levels.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.