Katherine Snelgrove
Enfield,CT
Summary
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals.
Overview
5
5
years of professional experience
Work History
Senior Teller
Westfield Bank
06.2024 - Current
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
- Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
- Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
Phlebotomist
Biolife Plasma Services
01.2024 - 04.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Followed all safety protocols when handling hazardous materials.
- Calibrated equipment according to manufacturer specifications.
- Ensured compliance with federal regulations governing laboratory procedures.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Responded quickly and effectively to emergency situations.
Universal Banker
M&T Bank
02.2022 - 04.2023
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Maintained records of customer interactions and transactions in accordance with bank policies.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Beauty Advisor
Ulta Beauty Inc.
01.2020 - 02.2022
- Provided customers with product advice and recommendations based on their individual needs.
- Organized promotional events such as makeup demonstrations and free makeovers.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Upsold additional beauty items when appropriate to increase sales revenue.
- Managed inventory levels by monitoring stock levels regularly.
Education
High School Diploma -
Enfield High School
Enfield, CT06-2019
Skills
- Data Entry
- Venipuncture
- Paperwork Processing
- Cash Handling
- Communication abilities
- Fraud Detection
- Collaboration and teamwork
Education and Training
other
Timeline
Senior Teller
Westfield Bank
06.2024 - Current
Phlebotomist
Biolife Plasma Services
01.2024 - 04.2024
Universal Banker
M&T Bank
02.2022 - 04.2023
Beauty Advisor
Ulta Beauty Inc.
01.2020 - 02.2022
High School Diploma -
Enfield High School
Similar Profiles
Jacob HartlingJacob Hartling
Teller II/Better Banking Specialist at Westfield BankTeller II/Better Banking Specialist at Westfield Bank
Kelly SarrasinKelly Sarrasin
Head Teller/ Better Banking Specialist at Westfield BankHead Teller/ Better Banking Specialist at Westfield Bank
Jaelyn McAdamJaelyn McAdam
Head Bank Teller at Westfield BankHead Bank Teller at Westfield Bank