Katherine Telule
Austin,TX
Summary
Medical Assistant eagerly developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Order Management Specialist
EC DESIGN
03.2023 - Current
- Supported sales team for increased revenue generation by efficiently managing orders and maintaining customer satisfaction.
- Reduced order errors with meticulous attention to detail, thorough review, and effective communication.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Assisted in training new hires on company-specific policies, procedures, systems, and best practices related to order management functions.
- Fielded incoming calls daily and addressed order questions and concerns to serve customer needs.
- Researched and addressed customer inquiries, questions and issues within 1-2 business days to promote optimal customer service.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
High School Diploma -
Juan Navarro Early College High School
Austin, TX01-2025
Skills
- Customer service
- Multitasking
- Data entry
- Organizational Skills
- Complaint handling
- Computer skills
- Staff training
Certification
- CPR Certification 04/25
Languages
Spanish
Native or Bilingual
Timeline
Order Management Specialist
EC DESIGN
03.2023 - Current
High School Diploma -
Juan Navarro Early College High School
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