Katherine Tiziani
Buckhannon
Summary
Outgoing, adaptable individual with experience in a variety of industries; a history of providing exceptional customer service and precise attention to detail. Ability to learn and perform tasks quickly and proficient in growing customer relationships.
Overview
2027
2027
years of professional experience
Work History
Caregiver
Palco
Buckhannon
2024 - Current
- Assisted clients with daily living activities and personal care.
- Supported bathing, dressing and personal care needs.
- Maintained clean, organized environment to enhance client safety and comfort.
- Maintained a safe and clean environment for clients at all times.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Laundered clothing and bedding to prevent infection.
- Prepared meals aligned with dietary needs and assisted clients with feeding to ensure proper nutrition.
- Provided companionship for elderly clients through engaging conversations and recreational activities to promote emotional well-being.
- Documented client activities and health changes accurately in logs.
Caregiver
Hometown Heath Care
Belington
2020 - 2022
- Assisted clients with daily living activities and personal care.
- Maintained a safe and clean environment for clients at all times.
- Documented client activities and health changes accurately in logs.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Caregiver
Caring Manor
Buckhannon
2017 - 2020
- Assisted clients with daily living activities and personal care.
- Provided companionship and emotional support to enhance client well-being.
- Documented client activities and health changes accurately in logs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
Customer Service / Sales
River Bend Golf Course
Buckhannon
2008 - 2013
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Handled sales
- Key holder
- Event coordinator
- Handled bank deposits
- Receptionist duties
- Computer skills (MS Word, Excel)
Bus Driver
Head Start Bus Garage
Buckhannon
2004 - 2008
- Operated buses safely to transport children to and from educational programs.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Assisted children in boarding and disembarking the bus safely.
- Maintained cleanliness of the bus interior and exterior regularly.
- Reported mechanical issues promptly for timely repairs and maintenance.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
Customer Service Manager
Movie Gallery
Buckhannon
2003 - 2007
- Monitored staff performance to ensure adherence to customer service standards.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Managed shipping and receiving processes to ensure timely delivery of products.
- Arranged and set up product displays to enhance visual appeal in the store.
- Maintained financial control includeing shrinkage, labor and operating expenses.
Education
Commercial Driver's License - Commercial Driver's License
Fred Eberle Technical Center
Buckhannon, WV01-2002
GED -
Fred Eberle Tech Adult Learning Center
Buckhannon, WV01-2001
Certificate - CNA
Holbrooks Nursing Home
Buckhannon, WV01-1999
Skills
- Customer Service
- Office Administration
- Bookkeeping
- Schedule Management
- Inventory and Supply Management
- Personal care
- Meal preparation
- Client documentation
- Health monitoring
- Environmental safety
- Customer relationship management
- Performance evaluation
- Staff training
- Event coordination
- Problem resolution
- Effective communication
- Time management
- Attention to detail
- Multitasking and organization
- Records maintenance
- First aid and safety
- Reliability and punctuality
- Transportation services
- Records management
- Housekeeping tasks
- Verbal and written communication
- Problem-solving
- DJ/Karaoke
- Setup and operation of sound and lighting equipment
- Photography
Timeline
Caregiver
Palco
2024 - Current
Caregiver
Hometown Heath Care
2020 - 2022
Caregiver
Caring Manor
2017 - 2020
Customer Service / Sales
River Bend Golf Course
2008 - 2013
Bus Driver
Head Start Bus Garage
2004 - 2008
Customer Service Manager
Movie Gallery
2003 - 2007
Commercial Driver's License - Commercial Driver's License
Fred Eberle Technical Center
GED -
Fred Eberle Tech Adult Learning Center
Certificate - CNA
Holbrooks Nursing Home