Katherine Walton
Sibley,IA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to learn, take on, or delegate a variety of tasks.
Overview
4
4
years of professional experience
Work History
Customer Service Representative/Production Associate
Keith Merrick Company
11.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating the company website, placing digital orders via email, and orders over the phone
- Accurately entered placed orders into company system for production and billing purposes
- Handled customer calls efficiently, finding resolutions for both customers and the company
- Consistently met production targets through effective time management, prioritization of tasks, and teamwork
- Maintained product quality by adhering to quality control measures and promptly addressing any issues
- Used power tools daily to produce products safely
Activity Director
Country View Manor
09.2021 - 11.2022
- Enhanced resident engagement by planning and executing diverse recreational activities suited for individual interests and abilities
- Boosted social interaction among residents through organizing daily events, outings, and/or group activities
- Developed strong relationships with residents and their families, providing a supportive community environment
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs
- Managed budgets effectively to ensure adequate resources were allocated for all planned activities and events
- Supervised volunteer staff in the planning and implementation of various activities
- Coordinated special events for holiday celebrations and themed parties to enhance overall quality of life
- Increased physical fitness levels among residents by designing exercise programs to be completed as a group
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia and other age related conditions
- Solicited input from residents and family members to continually improve the quality of activity offerings
Dietary Cook/Aide
Country View Manor
09.2019 - 11.2022
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Trained new staff members in kitchen procedures, equipment usage, and recipe preparation to maintain quality standards.
- Kept accurate records of patient dietary information for nursing and dietary staff
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Followed standard recipes, menus and apportions according to established standards.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Education
Diploma - Business
Northwest Iowa Community College
Sheldon, IA12.2023
High School Diploma -
Sibley-Ocheyedan High School
Sibley, IA05.2020
Skills
- Data Entry/Collection
- Scheduling
- Store Maintenance
- Active Listening
- Use of Microsoft Products
- Multitasking
- Problem-Solving Abilities
- Complaint Resolution
Professional References
Sara Strouth-Dietary Manager
Country View Manor
712-754-2568
Available to Contact: Mon.-Fri. 10-5
Relationship: Former Manager &
Co-Manager
Brenda Wassman-MDS Coordinator &
Social Worker
Country View Manor
712-754-2568
Available to Contact: Mon.-Fri. 10-5
Relationship: Former Co-Manager
Jeanette Hiemstra-Company President
Keith Merrick Company
712-631-5483
Available to Contact: Mon.-Fri. 9-5
Relationship: Current Employer
Timeline
Customer Service Representative/Production Associate
Keith Merrick Company
11.2022 - Current
Activity Director
Country View Manor
09.2021 - 11.2022
Dietary Cook/Aide
Country View Manor
09.2019 - 11.2022
Diploma - Business
Northwest Iowa Community College
High School Diploma -
Sibley-Ocheyedan High School
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