Katherine Washburn
Ennis,TX
Summary
Dynamic and bilingual professional with a proven track record in customer service at Olive Garden. Expert in cash handling and guest relations, consistently enhancing the dining experience. Recognized for strong multitasking abilities and effective communication, ensuring smooth operations during peak hours while training new staff to uphold high service standards.
Experienced with managing cash transactions and providing excellent customer service in food and beverage settings. Utilizes effective communication to interact with customers and team members, ensuring smooth operations. Track record of maintaining accuracy and efficiency under pressure, contributing to positive dining experience.
Overview
6
6
years of professional experience
Work History
Restaurant Hostess
Olive Garden
Waxahachie, TX
09.2019 - 04.2023
- Welcomed guests upon arrival, ensuring a friendly and inviting atmosphere.
- Coordinated reservations effectively, managing guest expectations during peak hours.
- Organized dining area to maintain cleanliness and a pleasant environment.
- Utilized waitlist management to maximize seating efficiency during busy periods.
- Communicated with kitchen and serving staff to ensure smooth service flow.
- Managed seating assignments to optimize table turnover and guest satisfaction.
- Trained new host staff on best practices for guest reception and service.
- Facilitated smooth transitions between dining and waiting areas during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Food Service Worker
Texas Motorplex
Ennis, TX
02.2017 - 09.2019
- Assisted in food preparation by chopping vegetables and assembling ingredients for various menu items.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Ensured compliance with sanitation and safety regulations through regular cleaning and maintenance of work areas.
- Supported inventory management by monitoring stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline food service operations during high-demand events.
- Delivered accurate cash handling by processing transactions and maintaining balanced cash drawers.
- Participated in training new staff to uphold service standards and operational procedures.
- Adapted to changing priorities by efficiently managing time and responsibilities during busy shifts.
- Assisted in maintaining a clean and organized dining area for an enhanced customer experience.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Education
High School Diploma -
Ennis High School
Ennis, TX06-2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cash handling
- Assertiveness
- Payment processing
- Guest relations
- POS system operations
- Bilingual
- Strong communication
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Hostess
Olive Garden
09.2019 - 04.2023
Food Service Worker
Texas Motorplex
02.2017 - 09.2019
High School Diploma -
Ennis High School