Katherine Westerlund
Franklin,MI
Overview
12
12
years of professional experience
Work History
Sales Floor Manager
American Eagle Airlines
Troy, MI
10.2023 - Current
- Resolved customer complaints in a timely manner while ensuring excellent customer service is maintained at all times.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Developed and executed sales strategies on a daily basis
- Positioned associates strategically to achieve optimum customer-oriented store presence.
Babysitter/Nanny
Self-employed
Metro-Detroit, MI
06.2012 - Current
- Establishing trust through consistent communication with both parents and kids.
- Maintaining a positive attitude while being patient and understanding with the children.
- Developing creative ways to encourage learning through everyday experiences.
- Tailoring activities based on the individual needs of each child under care.
- Remaining alert at all times while caring for multiple children simultaneously.
Sunday School Teacher
Our Lady Queen Of Martyrs Parish
Beverly Hills, MI
09.2016 - 05.2018
- Provided weekly lessons based on Biblical teachings and stories.
- Created an inclusive environment where each student felt respected and valued.
- Implemented appropriate classroom management strategies to maintain order in the classroom.
- Assisted in the development of lesson plans, activities, and crafts.
Education
Bachelor of Arts - Fashion Design
Kent State University
Kent, OH05-2023
High School Diploma -
Wylie E. Groves High School
Beverly Hills, MI06-2018
Skills
- Performance Management
- Outstanding Customer Service
- Early Childhood Education
- Activities Planning
- Materials Preparation
Timeline
Sales Floor Manager
American Eagle Airlines
10.2023 - Current
Sunday School Teacher
Our Lady Queen Of Martyrs Parish
09.2016 - 05.2018
Babysitter/Nanny
Self-employed
06.2012 - Current
Bachelor of Arts - Fashion Design
Kent State University
High School Diploma -
Wylie E. Groves High School