Katherine Willett
Phoenix,AZ
Summary
Detail-oriented Title Clerk Lead with a proven track record of processing vehicle titles efficiently and accurately. Skilled in problem-solving, communication, and training staff to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Title Clerk Lead
Earnhardt Honda
Avondale, AZ
03.2019 - 02.2026
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
- Managed title documentation workflow to minimize processing delays and errors.
- Coordinated with sales and finance departments to streamline title transfer procedures.
- Trained new staff on title processing systems and best practices for accuracy.
- Reviewed and verified documents for accuracy, reducing discrepancies in title handling.
- Implemented process improvements that enhanced overall efficiency in title management operations.
- Ensured timely communication with customers regarding title status and registration updates.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Pull title work
- Process title work through AADA/E-Title
- Tag title work in F & I
- Journal deals submitted
- Complete AADA Invoice ACH postings
- Reassign vehicles from customer to dealer through DRT system
- Update VMS with notes
- When T & L fees are short $50 or more, email GM and F& I for approval
- Follow up on missing titles and incorrect liens placed
- Sign off on unwound deals
- Void & Issue TRPs
- Match receipts with cash deals and adjust in AGJA
- Check NAG list in E-Title and follow up
- Schedule 33 and weekly check list
- Print 90 Non - Resident permits Mondays & Fridays
- Run Sold Not Title Ready on Mondays, work during week & turn in Friday
- Verify deals completed in AADA
- Prep and scan into DDJ
- Request Check Refunds
- JVs
- Plate Audits
- Zero balance schedules
- ESARs
- YTD Comparisons
- Renew company owned vehicles
BDC Representative
Larry H. Miller Dodge Ram Avondale
Avondale, AZ
08.2018 - 01.2019
- Answer phones and assist customer by scheduling appointments
- Assist customers via Text2Drive application
- Assist accounting department with submitting all Land Car claims
- Assist accounting department with various tasks
Education
High School Diploma -
Camelback High School
Phoenix, AZ05-2007
Skills
- Title processing
- File management
- Accuracy and precision
- Notary public
- Deadline management
- Title research
- Document review
- Documentation review
- Temporary tags
- Title examination
- Report preparation
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Verification
- Microsoft Office proficient
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Reliability
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Detail-oriented
- Administrative skills
- Computer proficiency
- Task prioritization
- Self motivation
- Document verification
Certification
- CNP - Certified Notary Public
Timeline
Title Clerk Lead
Earnhardt Honda
03.2019 - 02.2026
BDC Representative
Larry H. Miller Dodge Ram Avondale
08.2018 - 01.2019
High School Diploma -
Camelback High School