Stacey West
Vehicle Title Specialist
Lee's Summit,MO
Summary
Experienced title clerk with over 2 years of experience in license office.Fantastic at using Tripps for data entry and analysis. Excellent ability to multitask and apply real-world solutions to long-term licensing issues. Excellent reputation for resolving problems and improving customer satisfaction. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of motor vehicle law and software and training in contract office management. Motivated to learn, grow and excel in license office. Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in Missouri. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and OnBase software. Strong customer service and conflict resolution skills.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Lead Title Clerk
Lee's Summit License Office
Lee's Summit, MO
07.2020 - Current
- Collected taxes and fees, submitted payments and issued receipts.
- Maintained control log of vehicle certificates of origin and titles, using Tripps, 3270. and Onbase.
- Calculated and remitted state sales tax, service and other charges.
- Contacted Missouri Motor Vehicle Department to determine status of pending titles.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers
- Received and processed paperwork for titles, new license plates and renewals.
- Entered title and vehicle information into database.
- Checked accuracy and completeness of registration documents and rejected unacceptable packages.
- Audited title documents, noted issues and pursued resolutions in order to facilitate clearing reject issues.
- Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Worked flexible hours; night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Performed routine data entry or other office support activities, including creating, distributing or filing documents.
Hair Salon Manager
SmartStyle Hair Salon
Topeka, KS
05.2012 - 06.2016
- Achieved personal sales goals by upselling products to meet individual needs.
- Conferred with customers to assess requirements and recommend specific services.
- Set and optimized schedules to meet coverage needs and effectively align employee strengths with business needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Analyzed patrons' hair and physical features to determine and recommend beauty treatments and hairstyles.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Oversaw daily operations of salon, including employee performance, facility cleanliness and sales.
- Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
Education
BBA - Business Administration And Management
Rasmussen College - Topeka
Topeka, KS 11.2018 - 05.2019
Cosmetology License -
B Street Design
Topeka, KS 08.2011 - 05.2012
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Title processing
Quote
We don’t understand life any better at forty than at twenty, but by then we realize it and admit it.
Jules Renard
Timeline
Lead Title Clerk
Lee's Summit License Office
07.2020 - Current
BBA - Business Administration And Management
Rasmussen College - Topeka
11.2018 - 05.2019
Hair Salon Manager
SmartStyle Hair Salon
05.2012 - 06.2016
Cosmetology License -
B Street Design
08.2011 - 05.2012
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