Summary
Overview
Work History
Education
Skills
Timeline
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Katherine Zuchowicz

Fort Knox,KY

Summary

Experienced customer service specialist with a track record of exceeding guest expectations. Skilled in fostering teamwork and collaboration in dynamic settings, contributing to the success of shared objectives. Committed to providing high-quality service and support to enhance customer satisfaction.

Overview

12
12
years of professional experience

Work History

Server

Reds Sunset Grill
10.2024 - 04.2025
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Server

Revel Province
06.2023 - 10.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Fostered a positive atmosphere, encouraging social interaction among residents through group activities and events.
  • Enhanced residents' quality of life by providing compassionate care and assistance with daily living activities.
  • Ensured proper nutrition, preparing meals according to individual dietary needs and preferences.

Server/BOH Team Member

Old Spaghetti Factory
08.2022 - 06.2023
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supported needs of 6-20 - person wait staff who attended to specific needs of countless customers daily for semi upscale restaurant with social relevance and intentionality.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Server

American Cruise Lines
02.2022 - 08.2022
  • Provided exceptional customer service to enhance guest experience onboard.
  • Maintained cleanliness and organization in guest areas, ensuring compliance with health standards.
  • Assisted in coordinating activities and events for passengers, promoting engagement and enjoyment.
  • Handled guest inquiries and resolved issues promptly, fostering positive relationships.
  • Trained new team members on restaurant protocols and service standards.

Education

Pikes Peak Community College
Colorado Springs, CO

High School Diploma - undefined

Provost Academy
Greenwood Village Denver
06.2014

Skills

  • Effective multitasking
  • Customer service focus
  • Financial management skills
  • Rapid learning ability
  • Point of sale expertise

Timeline

Server

Reds Sunset Grill
10.2024 - 04.2025

Server

Revel Province
06.2023 - 10.2024

Server/BOH Team Member

Old Spaghetti Factory
08.2022 - 06.2023

Server

American Cruise Lines
02.2022 - 08.2022

High School Diploma - undefined

Provost Academy

Pikes Peak Community College

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Katherine Zuchowicz