Katherine Lauderbaugh
Virginia Beach,VA
Summary
Dynamic and detail-oriented professional with a proven track record at Send it Climbing Gym, excelling in customer service and appointment scheduling. Adept at ensuring safety protocols and fostering a welcoming environment, I effectively communicate and collaborate with team members to enhance guest experiences and maintain operational excellence.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Send it Climbing Gym
Norfolk, Virginia
04.2025 - Current
- Greeted and welcomed guests upon arrival at the climbing gym.
- Managed phone calls and scheduled appointments for climbing sessions.
- Assisted customers with membership inquiries and registration processes.
- Maintained cleanliness and organization of the front desk area.
- Provided information about climbing classes, events, and safety protocols.
- Monitored equipment usage and reported maintenance needs promptly.
Lifeguard
Cavalier Golf And Yacht Club
Virginia Beach, Virginia
03.2020 - 08.2023
- Monitored pool area to ensure guest safety and compliance with rules.
- Responded quickly to emergencies, providing first aid and rescue procedures.
- Maintained cleanliness and organization of pool facilities and equipment.
Lifeguard
Aaa Pools
Virginia Beach, Virginia
03.2019 - 09.2019
- Monitored pool area to ensure guest safety and compliance with rules.
- Responded quickly to emergencies, providing first aid and rescue procedures.
- Maintained cleanliness and organization of pool facilities and equipment.
Education
Bachelor of Science - Applied Physics
University of Mary Washington
Fredericksburg, VA05-2024
Skills
- Customer service
- Appointment scheduling
- Membership registration
- Equipment monitoring
- Safety protocol management
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Adaptability
- Proficient in Microsoft
Languages
French
Limited
Timeline
Front Desk Receptionist
Send it Climbing Gym
04.2025 - Current
Lifeguard
Cavalier Golf And Yacht Club
03.2020 - 08.2023
Lifeguard
Aaa Pools
03.2019 - 09.2019
Bachelor of Science - Applied Physics
University of Mary Washington
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