Katherine M. Veneziani
Elizabeth,NJ
Summary
Dynamic and results-driven professional with extensive experience in customer service and rapport building. Proven ability to enhance customer loyalty through effective communication and problem-solving. Skilled in utilizing POS systems and fostering teamwork, consistently delivering exceptional shopping experiences and resolving issues efficiently.
Overview
9
9
years of professional experience
Work History
Brand Ambassador
Old Navy
04.2024 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
Cashier Team Lead
Siman
06.2021 - 12.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Call Center Representative
OneLink BPO
02.2016 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Education
High School Diploma -
Colegio Pureza De Maria
Leon Nicaragua11-2013
Skills
- Customer service
- Effective communicator
- Customer engagement
- Exceptional communication
- Goal-oriented mindset
- Multilingual communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Microsoft office
- Rapport building
Languages
Spanish
Native or Bilingual
English
Professional Working
Portuguese
Elementary
Timeline
Brand Ambassador
Old Navy
04.2024 - Current
Cashier Team Lead
Siman
06.2021 - 12.2023
Call Center Representative
OneLink BPO
02.2016 - 04.2021
High School Diploma -
Colegio Pureza De Maria
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