Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katheryn Portillo

Long Beach,CA

Summary

Proven leader in customer service and efficient transaction processing, I excelled at Dunkin' Donuts by driving revenue growth and enhancing customer satisfaction. Skilled in cash handling and POS operations, I also mentored teams at Home Depot, significantly boosting performance through patience and empathy. My approach consistently leads to improved productivity and a positive shopping experience.

Overview

2
2
years of professional experience

Work History

Cashier

Dunkin' Donuts
01.2024 - Current
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Cashier Team Lead

Home Depot
12.2021 - 12.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Monitored areas for security issues and safety hazards.
  • Led cashiers and associates in providing thoughtful customer service.

Education

Associate of Science - Business Marketing

Long Beach City College
Long Beach, CA
06.2027

High School Diploma -

Polytechnic High School
Long Beach, CA
06.2020

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Organizational abilities
  • Basic Math Competence
  • POS system operations
  • Time management strength
  • Positive Attitude
  • Store opening/closing procedures
  • Multi-tasking skill

Languages

Spanish
Full Professional

Timeline

Cashier

Dunkin' Donuts
01.2024 - Current

Cashier Team Lead

Home Depot
12.2021 - 12.2023

Associate of Science - Business Marketing

Long Beach City College

High School Diploma -

Polytechnic High School

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Katheryn Portillo