Kathie Burch
Greensboro,NC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Dynamo Janitorial Llc
01.2022 - Current
- Developed and updated databases to handle customer data.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Answered constant flow of customer calls with minimal wait times.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Med Aide
Brookdale Assisted Living
01.2019 - 03.2023
- Disinfected tools, equipment and surfaces between patients.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Coordinated with other healthcare professionals to provide patients with comprehensive care.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Completed necessary reports and documentation on time and to specifications.
- Cleaned and set up rooms in preparation for patient appointments.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
- Took and recorded patients' vital signs, documenting in medical charts.
- Inspected equipment for defects and completed basic repairs.
- Monitored patient progress and reported changes to healthcare professionals.
- Scheduled patients for appointments and maintained master calendar.
- Supported office operations by expertly handling administrative needs.
- Administered medications and injections as directed by healthcare professionals.
- Prepared and delivered meals to patients, assisting with feeding when necessary.
- Assisted patients with therapy exercises as specified by care team.
- Answered patient inquiries and provided information about healthcare services.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Provided family members with general health education and tips for patient care.
Education
Med Aide
GTCC
Greensboro, NC05.2014
Skills
- Staff Training
- Professional Telephone Demeanor
- Active Listening
- Problem-Solving Ability
- Report Transcription
- Customer Relations
- Filing
- Delivery Scheduling
- Call Center Operations
Timeline
Customer Service Representative
Dynamo Janitorial Llc
01.2022 - Current
Med Aide
Brookdale Assisted Living
01.2019 - 03.2023
Med Aide
GTCC
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