Kathie Pierce
Glenolden,PA
Summary
Empathetic Patient Access Representative known for
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Med-metrix/Crozer Health
Ridley Park, Pennsylvania
04.2023 - Current
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Front Desk Receptionist
Internist Associates
Ridley Park, Pennsylvania
10.2022 - 01.2024
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted visitors to provide information and direct to appropriate personnel.
Patient Access Representative
Crozer Health
Ridley Park, Pennsylvania
09.2016 - 04.2023
- Assisted with scheduling outpatient appointments.
- Greeted patients and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Education
Associate of Arts -
Harcum College
Bryn Mawr, PA06-1982
High School Diploma -
Radnor Senior High School
Radnor, PA06-1979
Skills
- Patient registration
- Insurance verification
- Financial communication
- Customer service
- Payment processing
- Information collection
- Patient check-in
- HIPAA compliance
- Payment collection
Timeline
Patient Access Representative
Med-metrix/Crozer Health
04.2023 - Current
Front Desk Receptionist
Internist Associates
10.2022 - 01.2024
Patient Access Representative
Crozer Health
09.2016 - 04.2023
Associate of Arts -
Harcum College
High School Diploma -
Radnor Senior High School