Kathleen Bennett
Minneola
Summary
Results-driven Customer Service Specialist skilled in customer relationship management and HIPAA compliance. Focused on enhancing customer satisfaction through effective service delivery and efficient resolution of patient concerns.
Overview
17
17
years of professional experience
Work History
Patient Registraton
AdventHealth Centra Care
Mount Dora
10.2022 - Current
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Addressed customer requests and answered questions to elevate satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Leveraged software and tools to streamline processes and enhance service delivery.
Supervisor
Advent Health Centra Care
Leesburg
10.2021 - 10.2022
- Supervised daily operations of patient care services, enhancing overall patient experience.
- Managed staff scheduling to maintain optimal coverage, ensuring seamless patient care.
- Trained new employees on company protocols and procedures.
- Coordinated communication between medical staff and patients.
- Oversaw inventory management for medical supplies and equipment.
- Resolved patient concerns through effective problem-solving, improving patient satisfaction and trust.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led a team of 15 employees in executing daily operational tasks.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Patient Registration Coordinator
Advent Health Centra Care
Mount Dora
08.2009 - 10.2021
- Coordinated insurance verification, confirming coverage and eligibility to facilitate patient access to services.
- Facilitated patient registration by verifying insurance coverage and collecting co-pays to ensure smooth service delivery.
- Streamlined patient registration processes, enhancing data entry accuracy and efficiency.
- Assisted patients with completing necessary forms and documentation accurately.
- Facilitated communication between patients and healthcare providers for scheduling needs.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Verified insurance and collected critical data elements to properly identify and bill patients.
- Greeted patients and visitors in a professional manner, while providing excellent customer service.
Education
High School Diploma -
Newton North High School
Newton, MA06-1976
Skills
- Patient registration
- Insurance verification
- HIPAA compliance
- Scheduling management
- Customer relationship management
- Software utilization
- Staff training
- Inventory oversight
Timeline
Patient Registraton
AdventHealth Centra Care
10.2022 - Current
Supervisor
Advent Health Centra Care
10.2021 - 10.2022
Patient Registration Coordinator
Advent Health Centra Care
08.2009 - 10.2021
High School Diploma -
Newton North High School