Kathleen Cuellar
San Antonio,TX
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Business accountability coordinator
Wells Fargo
San Antonio, TX
10.2021 - 01.2026
- Coordinated project timelines and resources for successful event execution.
- Managed communication between customers to ensure alignment on objectives.
- Developed and maintained project documentation for reference and tracking.
- Have experience in all.
- Handled bankruptcy foreclosure accounts
- Quality control
- Collecting data
- SCRA trained
- Customer service skills
- Handled payments and authorizing transactions
Insurance Advocate
SWBC
San Antonio, TX
03.2020 - 10.2021
- Assisted clients in understanding insurance policies and coverage options.
- Reviewed and processed insurance claims for accuracy and completeness.
- Communicated with insurance providers to resolve client inquiries or issues.
Member Service Representative
Community First Health Centers
San Antonio, TX
10.2019 - 02.2020
- Assisted members with enrollment and eligibility questions for health services.
- Provided information about available programs and services to community members.
- Handled member inquiries through phone, email, and in-person communication.
Jc penny sales associates
Jc penny
San Antonio, TX
03.2019 - 07.2019
- Assisted customers with product selection and inquiries.
- Maintained organized sales floor and inventory displays.
- Operated cash register and processed customer transactions.
Cashier
Dunkin Dounts
San Antonio
08.2018 - 12.2018
- Processed customer orders efficiently at a busy coffee and donut shop.
- Handled cash transactions accurately and maintained a balanced cash register.
- Provided excellent customer service while addressing inquiries and concerns.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
John Jay High School
San Antonio, TexasSkills
- Project management
- Communication management
- Documentation development
- Claims processing
- Quality control
- Data analysis
- Transaction authorization
- Payment processing
- Data collection
- Cash handling
- Financial customer support
- Face to Face customer interaction
Timeline
Business accountability coordinator
Wells Fargo
10.2021 - 01.2026
Insurance Advocate
SWBC
03.2020 - 10.2021
Member Service Representative
Community First Health Centers
10.2019 - 02.2020
Jc penny sales associates
Jc penny
03.2019 - 07.2019
Cashier
Dunkin Dounts
08.2018 - 12.2018
John Jay High School