KATHLEEN DILLON
Myersville,MD
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Senior Mortgage Loan Processor
FitzGerald Financial Group
03.2020 - Current
- Applied knowledge of FHA, VA, USDA guidelines when processing mortgage loans.
- Communicated effectively with clients, lenders, realtors, appraisers, and other parties involved in the transaction.
- Analyzed and reviewed loan applicants income, credit, and financial documents to determine if loan adheres to Freddie Mac and Fannie Mae guidelines prior to submitting to the underwriting department.
- Provided exceptional customer service by responding promptly to inquiries from customers regarding their loan status.
- Collaborated with team members on complex transactions requiring special attention or expertise.
- Managed application workflow to provide timely approvals and meet lock expiration dates.
Sales and Marketing Coordinator
Real Hospitality Group
07.2019 - 03.2020
- Efficiently and accurately qualified incoming leads and prepared proposals and contracts.
- Created and routed Banquet Event Orders to proper departments to ensure a great stay/meeting/event for Hotel guests and clients.
- Responsible for taking advanced deposits for hotel groups and events and completing their billing process pre and post stay/event.
- Tracked group revenue pick up and forecasted group revenue.
Front Office Manager
Real Hospitality Group
04.2019 - 07.2019
- Built properties three main POS systems as a member of the opening team to set up hotel for success in terms of internal communication, external communication, and data collectivity.
- Communicated daily with guests in regards to stay requests, hotel questions, and billing disputes and completed adjustments as necessary in a timely manner.
- Marketed and promoted Marriott Bonvoy loyalty program to guests, acknowledging members and enrolling new members who desired to join after informing them of the programs benefits.
- Implemented service tactics to generate increases in Guest Satisfaction Survey results, leading to the property to be number six overall in its brand its opening year.
- Coordinated with other departments within the hotel regarding day-to-day tasks and special requests made by guests.
Account Associate
Design Cuisine
10.2018 - 04.2019
- Effectively assisted in managing the key operations required to deliver successful events.
- Dynamically coordinated with vendors, clients, and other stakeholders to accommodate their requests within the time constraints established.
- Responsible for reserving all rental equipment with strict deadlines to ensure an efficient event leaving a memorable impact on attendees.
- Ensured positive client experience and quick solutions to problems that occurred pre-event and onsite at events.
- Developed strong communication and customer service skills while managing client accounts.
Education
Bachelor of Human Environmental Science - Hospitality Management- Events and Meetings Management
The University of Alabama
Skills
- Strong communication skills
- Customer service
- Problem-solving abilities
- Multitasking
- Critical thinking
- Adaptability and flexibility
- Collaboration and teamwork
- Time management capabilities
Timeline
Senior Mortgage Loan Processor
FitzGerald Financial Group
03.2020 - Current
Sales and Marketing Coordinator
Real Hospitality Group
07.2019 - 03.2020
Front Office Manager
Real Hospitality Group
04.2019 - 07.2019
Account Associate
Design Cuisine
10.2018 - 04.2019
Bachelor of Human Environmental Science - Hospitality Management- Events and Meetings Management
The University of Alabama