Kathleen Donn
Milford,MI
Summary
Dynamic and results-oriented professional with extensive experience at Endeavor Air, adept in customer service and problem-solving. Excelled in maintaining safety and enhancing passenger satisfaction, demonstrating strong work ethic and leadership qualities. Proven track record in improving supplier relationships and ensuring compliance, showcasing exceptional attention to detail and team collaboration skills.
Overview
1994
1994
years of professional experience
Work History
Flight Attendant
Endeavor Air
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Purchasing Agent
Lawrence Plastics
Auburn Hills, MI
07.1985 - 12.1993
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to a positive work environment through collaboration, professional development, and open communication among team members.
- Maintained complete documentation and records of all purchasing activities.
- Ensured timely delivery of materials through effective planning and coordination with suppliers.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Improved supplier relationships through regular communication and proactive problemsolving.
- Maintained compliance with industry regulations and company policies throughout procurement activities.
Education
Business
Oakland Community College
Wayerford, MISkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Time management
- Verbal and written communication
- Leadership qualities
- Cultural awareness
- Problem-solving
- Company policy adherence
- Issue resolution
- Conflict resolution
- Calm under pressure
Timeline
Purchasing Agent
Lawrence Plastics
07.1985 - 12.1993
Flight Attendant
Endeavor Air
Business
Oakland Community College