Kathleen Erdmann
Henrico,VA
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support.
Overview
18
18
years of professional experience
Work History
Sales Associate
City Mill
Kaneohe, HI
12.2019 - 06.2022
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products.
- Promoted additional products to increase sales and profits.
- Ensured shelves were stocked, merchandised and priced accurately.
- Drove forklift to take products to customers' vehicles and to stock shelves.
- Cut lumber and jalousie glass.
- Wrote up window screen orders.
- Answered telephones.
- Ensured department was clean.
Plant Nursery Worker
Kawauchi Nursery
Waimanalo, HI
06.2013 - 01.2018
- Plant, transplant, water, fertilize.
- Harvested flowers.
- Delivered flowers and plants.
- Cash/invoice handling for deliveries.
- Customer service on phone, deliveries and in person.
Cashier/Automotive Service Writer
Sears Automotive
Honolulu, HI
10.2009 - 05.2013
- Greeted and assisted customers (in person and via telephone) in selecting products/services that best fit their needs.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Offered direction and gave constructive feedback to motivate team members.
- Processed shipments and maintained organized/stocked and cleaned shelves.
- Processed all sales transactions accurately and in a timely fashion.
Outpatient Registrar
HCA Parham Doctors Hospital
Henrico, VA
10.2004 - 09.2009
- Registered patients in person using Meditech, Medifax and FOS. Also, registered patients for inpatient, day surgery and ER.
- Collection of patient responsibility in cash, check and credit card.
- Answered telephones.
- Called to verify insurance.
- Operated copier and fax.
- Verified paperwork accuracy and checked for completion prior to processing.
- Organized, reviewed and filed paperwork for secure recordkeeping.
Admissions Coordinator
MFA Medical Facilities Of America
Henrico, VA
05.2002 - 09.2004
- Empathy and compassion for patients and families was essential.
- Data entry of Admit/discharges in ADT system.
- Conducted professional tours of facility.
- Obtain referrals by phone, fax and walk-ins.
- Ensured all contractual agreements understood, completed and signed.
- Assisted Financial Director as needed.
Education
High School Diploma -
Kailua High School
Kailua, HIBanking And Financial Support Services
Institute of Financial Education
Hawaii ChapterSkills
- Customer Service
- Sales Generation
- Educational Sales
- Policy and Procedure Adherence
- Dispute Mediation
- Time Management
- Stockroom Upkeep
- Sales Goal Attainment
- Customer Needs Assessment
- Stocking and Receiving
- Upselling Techniques
- Verbal and Written Communication
- Cash Handling
- Teamwork and Collaboration
- Product Recommendations
- Upselling Products and Services
- Inventory Pricing
- Suggestive Selling
- Answering Customer Questions
- Customer Understanding
- Merchandising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Sales Associate
City Mill
12.2019 - 06.2022
Plant Nursery Worker
Kawauchi Nursery
06.2013 - 01.2018
Cashier/Automotive Service Writer
Sears Automotive
10.2009 - 05.2013
Outpatient Registrar
HCA Parham Doctors Hospital
10.2004 - 09.2009
Admissions Coordinator
MFA Medical Facilities Of America
05.2002 - 09.2004
High School Diploma -
Kailua High School
Banking And Financial Support Services
Institute of Financial Education
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