Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kathleen Gallagher

Anaheim,CA

Summary

Experienced team player in the restaurant industry with strong customer service and serving skills seeking new opportunities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

BJ's Restaurant & Brewhouse
Orange, CA
02.2023 - Current
  • Multitask efficiently while working in a fast-paced and demanding environment.
  • Effectively communicate with management, kitchen staff, fellow team members, and guests.
  • Follow strict guidelines regarding sales, guest services, and sanitation.
  • Create a positive guest experience through attentive and friendly service.
  • Answer guest questions and resolve any issues.
  • Enjoy positive guest reviews and feedback.
  • Earn reward cards for sales, guest service, and strong teamwork skills.

Server

Joe's Crab Shack
Garden Grove, CA
03.2022 - Current
  • Provided excellent service to ensure customer satisfaction.
  • Efficiently managed multiple tasks in a fast-paced work environment.
  • Increased sales by recommending and promoting featured menu items.
  • Obtained Food Handler's Card and Responsible Beverage Service Certificate.

Concierge/Care Coordinator

Aptiva Care Management
Rancho Santa Margarita, CA
06.2019 - 03.2022
  • Managed monthly financial responsibilities for a diverse range of clients with traumatic brain injury, Alzheimer's, and dementia.
  • Organized appointments and coordinated transportation for clients to effectively meet day-to-day needs using strong customer service skills.
  • Utilized active listening and patience skills to facilitate effective communication with clients regarding their wants and needs.

Education

Bachelor of Arts - Sociology

California State University - Fullerton
Fullerton, CA
01-1999

Skills

  • Table Setting
  • Safe Food Handling
  • Table Bussing
  • Food Running
  • Beverage Preparation
  • Guest Engagement
  • Suggestive Selling
  • Liquor, wine, and food service
  • High-volume dining
  • Menu Memorization
  • Cash Handling
  • Strong Work Ethic
  • Order Accuracy
  • Menu knowledge
  • POS operation

Certification

  • Food Handler's Card
  • Responsible Beverage Service Certificate

Timeline

Server

BJ's Restaurant & Brewhouse
02.2023 - Current

Server

Joe's Crab Shack
03.2022 - Current

Concierge/Care Coordinator

Aptiva Care Management
06.2019 - 03.2022

Bachelor of Arts - Sociology

California State University - Fullerton

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Kathleen Gallagher