Kathleen Gesumaria
Arthritis, Rheumatic, and Bone Disease
SHELBY,NC
25
years of professional experience
Dedicated medical receptionist with over 30 years of experience in managing patient scheduling and front desk operations. Majority of experience is in offices that had four or more service providers with high-volume phone calls. Committed to ensuring HIPAA compliance and efficiency in the office. Experienced in various patient information systems. Reliable and diligent team member.
Work History
Medical Receptionist
8 Years 9 Months- Answered multiple phone lines and directed messages as needed in a four-doctor setting
- Managed patient scheduling, check-in, check-out, and collected and posted patient payments
- Completed authorization and pre-certifications for patients
- Called patients to deliver test results
- Verified insurance information for accuracy
- Implemented electronic health record systems to streamline patient data management
- Oversaw office inventory to ensure necessary supplies were always available
- Trained new staff on office procedures
Medical Receptionist
16 Years 1 Month- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Maintained confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Implemented electronic health record systems to streamline patient data management.
- Managed multi-line phone system for a five-provider office
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Education
High School Diploma
Skills
Appointment management
Patient onboarding
Electronic health records
Insurance verification
HIPAA compliance
Payment collection and processing
Patient callbacks
Telephone communication
Front desk management
Referral management
Timeline
Medical Receptionist
Arthritis, Rheumatic, and Bone Disease
10.2017 - 07.2026Read More
Medical Receptionist
Shore Health Group
09.2001 - 10.2017Read More
Toms River East High School
High School Diploma
Read More