Kathleen Guevara
Los Angeles,California
Summary
Dynamic leader with proven expertise in team leadership and complex problem-solving, honed across roles at Biglots and Los Angeles City Hall. Excelled in enhancing customer satisfaction and operational efficiency, showcasing exceptional verbal communication and strategic planning skills. Achieved significant performance improvements by fostering cross-functional teamwork and leveraging advanced computer skills.
Overview
9
9
years of professional experience
Work History
Manager
Biglots
06.2018 - 09.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained twenty-two existing employees to maximize team agility and performance.
Insurance Agent
Primerica
03.2017 - 04.2018
- Built strong relationships with over fifty clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Assistant District Attorney
Los Angeles City Hall
05.2015 - 12.2016
- Kept up with and monitored registers to complete required record books.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Prepared and reviewed over a hundred contracts and other legal documents following applicable regulations.
Education
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
Los Angeles, CA06-2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Decision-Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of twenty-eight staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Biglots
06.2018 - 09.2024
Insurance Agent
Primerica
03.2017 - 04.2018
Assistant District Attorney
Los Angeles City Hall
05.2015 - 12.2016
High School Diploma -
Augustus F. Hawkins High School A Critical Design And Gaming
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