Kathleen Haggerty
Babcock Ranch
Summary
Dynamic store owner at Harper's Rainbow Brew with proven expertise in sales management and customer service. Successfully developed a customer loyalty program that significantly boosted repeat business. Skilled in inventory control and team leadership, I excel at optimizing operations and enhancing customer satisfaction through effective marketing strategies.
Overview
18
18
years of professional experience
Work History
Store Owner
Harper's Rainbow Brew
Babcock Ranch
01.2018 - 04.2025
- Maintained accurate records of sales, profits, and losses within store operations.
- Oversaw equipment maintenance to ensure smooth operational functionality.
- Organized staff schedules to optimize efficiency and productivity in the store.
- Resolved customer complaints swiftly, ensuring satisfaction and loyalty.
- Developed a customer loyalty program that increased repeat business significantly.
- Planned promotional campaigns for new products and seasonal specials.
- Established pricing structures based on market analytics and emerging trends.
- Engaged customers using strong verbal skills to assess needs effectively.
Insurance Billing Coordinator
Calla Hill Medical
Ocala
03.2007 - 06.2017
- Tracked unpaid invoices and contacted relevant parties to expedite resolution.
- Resolved discrepancies between patient accounts and insurance companies' records.
- Coordinated with third-party administrators to ensure timely claims payment.
- Processed payments from health insurance companies and other payers efficiently.
- Assisted patients with inquiries regarding bills or payment plans promptly.
- Verified patient information and insurance coverage to maintain billing accuracy.
- Conducted regular audits of account receivables to ensure timely insurer payments.
- Compiled data on denied claims, identified trends, and recommended process improvements.
Education
High School Diploma -
Susan E. Wagner
Staten Island, NY06-1997
Skills
- Sales management
- Inventory control
- Customer service
- Marketing strategy
- Equipment maintenance
- Team leadership
Languages
English
Professional
Timeline
Store Owner
Harper's Rainbow Brew
01.2018 - 04.2025
Insurance Billing Coordinator
Calla Hill Medical
03.2007 - 06.2017
High School Diploma -
Susan E. Wagner