Kathleen Hartzell
Easton,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Medical Receptionist/office Manager
Anderson Gadbois Urologic Associates
08.1997 - Current
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed patient referrals to other medical specialists.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Radiology Transcriptionist
Warren Hospital
06.1988 - 08.1997
- Provided exceptional customer service when addressing inquiries from both internal staff members and external healthcare providers regarding report status or content clarification requests.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
- Transcribed and edited physician reports from dictation using [Software].
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Transcribed sensitive documents with complete confidentiality.
Education
Associate of Arts - Medical Secretarial
Churchman Business School
Easton07.1989
Skills
- Patient Registration
- Computer Proficiency
- Time Management
- Data Management
- Pharmacy Correspondence
- Patient Interviews
- Medical Billing
- Patient Eligibility Requirements
- Letter preparation
- Office Coordination
- Clerical Support
- Documentation and Recordkeeping
- Medical Coding
Timeline
Medical Receptionist/office Manager
Anderson Gadbois Urologic Associates
08.1997 - Current
Radiology Transcriptionist
Warren Hospital
06.1988 - 08.1997
Associate of Arts - Medical Secretarial
Churchman Business School
Similar Profiles
Zerin PoirierZerin Poirier
Medical Assistant at Taunton Urologic AssociatesMedical Assistant at Taunton Urologic Associates
Susana CostaSusana Costa
Medical Secretary at Taunton Urologic AssociatesMedical Secretary at Taunton Urologic Associates
Heather ZolloHeather Zollo
Surgical Coordinator at Middletown Urologic AssociatesSurgical Coordinator at Middletown Urologic Associates