Kathleen Hartzell
Easton,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Medical Receptionist/office Manager
Anderson Gadbois Urologic Associates
08.1997 - Current
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Supported practice growth by promoting available services through marketing materials displayed in the reception area or provided during phone conversations with prospective clients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Managed office bookkeeping with insurance billing and patient payments.
- Transcribed phone messages and relayed to appropriate personnel.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Performed various administrative tasks by filing, copying and faxing documents.
- Completed patient referrals to other medical specialists.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Radiology Transcriptionist
Warren Hospital
06.1988 - 08.1997
- Provided exceptional customer service when addressing inquiries from both internal staff members and external healthcare providers regarding report status or content clarification requests.
- Demonstrated excellent skills to understand diverse accents and dialects.
- Applied medical terminology related to provider-specific treatments and techniques.
- Transcribed and edited physician reports from dictation using [Software].
- Worked cohesively with physicians and other clinical staff to complete transcriptions.
- Transcribed sensitive documents with complete confidentiality.
Education
Associate of Arts - Medical Secretarial
Churchman Business School
Easton07.1989
Skills
- Patient Registration
- Computer Proficiency
- Time Management
- Data Management
- Pharmacy Correspondence
- Patient Interviews
- Medical Billing
- Patient Eligibility Requirements
- Letter preparation
- Office Coordination
- Clerical Support
- Documentation and Recordkeeping
- Medical Coding
Timeline
Medical Receptionist/office Manager
Anderson Gadbois Urologic Associates
08.1997 - Current
Radiology Transcriptionist
Warren Hospital
06.1988 - 08.1997
Associate of Arts - Medical Secretarial
Churchman Business School
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