REGINA FOX
Norton,OH
Summary
Highly efficient, detail-oriented, and dedicated Office Manager with 14+ years' experience leading daily business operations, HR, and administrative processes. Exceptional customer service, communication, and consultative sales skills.
Overview
29
29
years of professional experience
Work History
Satellite Office Manager Medical Receptionist
Fairlawn Dermatology (Green Location)
My Practice Manager: Lisa Biondo -330-864-9000
12.2022 - Current
- Greeted patients, verified insurance information and collected copays.
- Scheduled appointments, managed patient records and updated medical histories.
- Prepared and maintained accurate medical charts for each patient visit.
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Processed payments, reconciled accounts receivable reports and generated invoices for services rendered.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Performed quality assurance checks on documentation to ensure accuracy of data entry.
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
REALTOR-Part-Time
Exp Realty
11.2020 - Current
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
- Accompanied buyers during property inspections.
Operations Manager
Dentistry 4 Kids (D4C Dental Brands)
02.2021 - 12.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
OFFICE MANAGER & ADMINISTRATIVE COORDINATOR
DR. DENNIS LAM, DDS, AKRON, OH
10.2006 - 12.2020
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Maintained filing system for records, correspondence and other documents.
OFFICE & GENERAL MANAGER & OWNER
EXTREME EXPOSURE TANNING & NAILS BY GINA, AKRON, OH
02.1996 - 08.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Education
Principal & Practice, Estate Law, Estate Finance, Estate Appraisal -
Hondros College
Akron, Ohio11.2020
BUSINESS ,ASSOCIATE OF SCIENCE, GENERAL STUDIES, APPLIED SCIENCE -
HERZIG UNIVERSITY
Akron, OH08.2006
Skills
- Administrative & Operational Supervision
- OSHA & HIPAA Compliance
- Process Improvement & Inventory Management
- Insurance Eligibility & Verification
- Excellent Interpersonal Communication
- Effective use of marketing techniques
- Knowledge of all federal and local laws regarding real estate
- Trustworthiness
- Able to negotiate
- Softdent, QuickBooks, MS Office Suite (Word, Excel, PowerPoint, & Outlook) Medent
- Extensive insurance collaboration -Medical and Dental Insurance Companies
- Medical Insurance - Modifiers&Coding
- Dentrix
- Office Administration
- Patient Registration
- Intake form processing
- Staff Motivation & Team Leadership
References
* Kathie Bright -Friend- 30 Years - 330 -802-9772-redkab19@hotmail.com
* Julia Valeri - Friend - 30 Years 330- 289-6793-juval@aol.com
* Dr. Marcy Green - Professional -Friend-330-760-3256-lawtil07@yahoo.com
Timeline
Satellite Office Manager Medical Receptionist
Fairlawn Dermatology (Green Location)
12.2022 - Current
Operations Manager
Dentistry 4 Kids (D4C Dental Brands)
02.2021 - 12.2022
REALTOR-Part-Time
Exp Realty
11.2020 - Current
OFFICE MANAGER & ADMINISTRATIVE COORDINATOR
DR. DENNIS LAM, DDS, AKRON, OH
10.2006 - 12.2020
OFFICE & GENERAL MANAGER & OWNER
EXTREME EXPOSURE TANNING & NAILS BY GINA, AKRON, OH
02.1996 - 08.2012
Principal & Practice, Estate Law, Estate Finance, Estate Appraisal -
Hondros College
BUSINESS ,ASSOCIATE OF SCIENCE, GENERAL STUDIES, APPLIED SCIENCE -
HERZIG UNIVERSITY
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