Kathleen Krupitsch
Palm Coast,FL
Summary
Multi-dimensional professional with demonstrated ability to support organizational goals through broad strengths and hands-on experience in Customer Service, Accounts Receivable, Credit & Collection, and Administration. An excellent communicator and relationship builder, able to effectively interface with customers, factors, senior executives, accounting and legal personnel. Function effectively in a fast-paced, high-pressure atmosphere.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Registration Coordinator
New Seasons Metro Treatment Ctr Of St. Augustine
11.2022 - Current
- Monitored daily operations, identifying areas for improvement and implementing necessary changes for better efficiency.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Providing customer service as a point of contact for patient inquiries.
- Collects co-payments and patient financial responsibility at time of service.
- Maintain strong communication with the Program Director & Clinical Staff.
- Verify insurance benefits and obtain prior authorization as necessary.
- Complete Administrative tasks: answering phones, checking and delivering mail, maintaining supply inventory.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
- Reduced errors in billing processes by conducting regular audits of patient accounts and collaborating closely with billing specialists.
- Increased accuracy of insurance claims submissions by diligently verifying coverage details before filing.
Licensed Realtor
Palm Coast & The Beaches Real Estate
01.2014 - Current
- Keeping up to date with Code of ethics
- Common core laws.
- Work with Relocating clients to the state, work closely with past and constant present customers, meeting new people, negotiating contracts, finding homes, getting loan approvals on a daily basis, and networking.
Health and Dental Claims/Adjuster Representative Level 2
Blue Cross Blue Shield
01.2009 - 02.2014
- Apply proper benefits to all received claims, adjust and review claims from customer service, update member information, solicit information, request medical documentation, pay regular & high dollar professional and facility claims per benefits plan, review coordination of benefit, advise manager and fix any discrepancies found with accounts, including program issues, audit system and representative process of payments
- Work is based on daily stats, 100% production and quality.
Customer Service, Public Relations, Insurance Verification/Authorization Dept.
Dolson Avenue Medical
01.2007 - 01.2009
- Work closely with new patients to verify insurance coverage, verify workers compensation claims, open claims, provide documentation from doctors to receive treatment authorization at all times, answer new patient phone calls, and work closely with insurance adjusters and lawyers, create brochures for company. Create and generate educational information for public outreach about services that can be beneficial to prospective new patients.
Credit & Collection Specialist
Warnaco Inc./Chaps Ralph Lauren
01.2001 - 01.2003
- Work closely with credit manager and CFO to improve collections and cash flow, research, analyze, and prioritize accounts to determine collection requirements, render decisions on pending orders and closing accounts, negotiate terms and schedule payment with delinquent accounts, initiate collection calls, write collection letters, assist the IT department in running daily reports, prepare management reports on credit/collections status, research chargebacks disputes, advertising claims, and markdowns, schedule repayments, prepare requests for return authorizations, accurate and consistent record keeping and filing, travel to corporate headquarters in CT weekly to work with CFO.
Accounts Receivable Bookkeeper/Chargeback Coordinator
DIVATEX HOME FASHION
01.1999 - 01.2001
- Supervise bank reconciliations, apply $3MM monthly in factored and non-factored cash application, process high volume chargeback flow, dispute claims and collect non-factored monies due, research and resolve customer claims and inquiries, prepare monthly cash received reports, maintain records of money reimbursed from disputed claims, prepare monthly chargeback for controller utilizing Excel, issue credit memos, schedule payment dates for late invoices, utilize Excel, Word, and Internet to gather and prepare information and proof of deliveries for shipments, work closely with salespeople and owners regarding shipments, pricing, and markdowns, responsible for advising departments of any violations received to prevent ongoing problems, communicate with warehouses in New Jersey and South Carolina.
Accounts Receivable/Billing Department
POPSICLE PLAYWEAR, LTD.
01.1995 - 01.1999
- Worked closely with sales representatives regarding pricing structures, priority shipments, markdowns, merchandise availability, and replacements, communicated with warehouses in New Jersey and Los Angeles concerning delivery/shipment schedules for appropriate billing and timely payment, prepared monthly reports on A/R, daily deposits, and chargebacks for management presentation, involved with collection process from initial reminder to preparing schedule of payment, coordinated past due invoices and responded appropriately to claims dispute, performed diverse office functions and assisted with daily operational activities, including telephone coverage, coordinating with local carriers (FedEx, UPS, RPS, USPS), and creating business correspondence and company forms, utilized Excel, Microsoft Word, and Internet for research and report preparation.
Bookkeeper - Accounts Receivable Department
CROSCILL HOME FASHIONS
01.1993 - 01.1995
- Responsible for daily bookkeeping activities utilizing AS/400, including accounts receivable, banking reconciliations, posting, general ledger, journalization, late payment charges, and credit memo preparation, maintained and monitored sales, cash receipts, disbursements, purchase journals, A/R, A/P, and aging account schedules, posted to A/R ledgers, coordinated with offices in North Carolina for payment confirmations, reconciled and prepared daily management reports on bank statements, daily cash balances, credit checks, collections, and sales transactions, analyzed and researched all vendor inquiries, audited invoices and expenses.
Education
AAS - Accounting
Manhattan Community College
New York, NYSkills
- Working knowledge of Excel, Microsoft Word,Quickbooks
- Bilingual Spanish/English
- Administrative support experience
- Insurance Knowledge
- Accounts Payable and Receivable
- Licences Fl Realtor & Notary
Phone
386-864-3006, 386-864-3006
Certification
- Licensed Real Estate Agent - 2014-present.
- CNP - Certified Notary Public
- Certified Notary Signing Agent
- CPT - ISSA Certified Personal Trainer
Languages
Spanish
Native or Bilingual
Timeline
Patient Registration Coordinator
New Seasons Metro Treatment Ctr Of St. Augustine
11.2022 - Current
Licensed Realtor
Palm Coast & The Beaches Real Estate
01.2014 - Current
Health and Dental Claims/Adjuster Representative Level 2
Blue Cross Blue Shield
01.2009 - 02.2014
Customer Service, Public Relations, Insurance Verification/Authorization Dept.
Dolson Avenue Medical
01.2007 - 01.2009
Credit & Collection Specialist
Warnaco Inc./Chaps Ralph Lauren
01.2001 - 01.2003
Accounts Receivable Bookkeeper/Chargeback Coordinator
DIVATEX HOME FASHION
01.1999 - 01.2001
Accounts Receivable/Billing Department
POPSICLE PLAYWEAR, LTD.
01.1995 - 01.1999
Bookkeeper - Accounts Receivable Department
CROSCILL HOME FASHIONS
01.1993 - 01.1995
AAS - Accounting
Manhattan Community College
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