Kathleen Lott
Cleveland,OH
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Administrative Support Assistant
Southwest General Health Center
Middleburg Heights, OH
07.2013 - 07.2023
- Responsible for a variety of administrative support functions and customer service for an assigned patient care area which promote an organized, efficient delivery of care to patients.
- Facilitated communication between physicians, nurses, patients and visitors.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and patients.
- Served as a liaison between departments to ensure clear communication channels were established.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Handled confidential information with discretion, maintaining trust among colleagues and patients alike.
Administrative Assistant
Bhaiji Healthcare Group
Middleburg Heights, OH
06.2020 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and patient appointments for staff teams.
- Billing and coding.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Tempe, AZ05.2011
High School Diploma -
West Technical High School
Cleveland, OH06.1989
Skills
- Document Management
- Verbal Communication
- Workload Management
- Multitasking
- Organizational Skills
- Confidentiality Maintenance
- Training and Coaching
- Multi-Line Phone Systems
- Dedicated Team Player
Timeline
Administrative Assistant
Bhaiji Healthcare Group
06.2020 - 09.2022
Administrative Support Assistant
Southwest General Health Center
07.2013 - 07.2023
Associate of Arts - Healthcare Administration
University of Phoenix
High School Diploma -
West Technical High School