Kathleen Malone
Statesboro,GA
Summary
Business-conscious General Manager bringing over 18 years of experience in restaurant industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager of Food Service
Eggs Up Grill
Savannah, GA
05.2021 - Current
- Conducted market research activities in order to stay abreast of industry trends.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reviewed daily task list with employees and assigned tasks for completion.
General Manager
Ihop
Pooler, GA
04.2014 - 03.2021
- Managed and improved requirements, training and development and new menu items.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Trained, managed and motivated employees to promote professional skill development.
- Coached and developed internal candidates for promotion to general management.
- Forecasted sales, allocated resources and managed labor to improve productivity metrics.
- Directed managers and associates to generate revenue.
District Manager
O'Charley's Restaurant
Gainesville, GA
03.2007 - 11.2014
- Analyzed regional market trends to discover new opportunities for growth.
- Strategized business operations, merchandising strategies and personnel moves.
- Spearheaded growth initiatives to improve operational standards.
- Maximized branch revenue by optimizing daily operations.
- Restructured frameworks, hired optimal staff and enhanced training programs.
- Cultivated positive rapport with associates and team leadership.
- Recruited 17 managers and supervisors to fill internal job vacancies.
- Increased sales by 18% across 2 district-wide locations.
- Collaborated with General Managers to improve performance and grow sales.
- Received management commendation for spearheading labor matrix.
Education
Associate of Applied Science - Business Management
Lewis University
Romeoville, IL05.1998
Skills
- Supervision and training
- Policy/program development
- Sales team development
- Cross-functional team management
Timeline
General Manager of Food Service
Eggs Up Grill
05.2021 - Current
General Manager
Ihop
04.2014 - 03.2021
District Manager
O'Charley's Restaurant
03.2007 - 11.2014
Associate of Applied Science - Business Management
Lewis University
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