Kathleen Gamache
Pownal,VT
Summary
Dynamic office coordinator with extensive experience at Berkshire Orthopaedic Associates, excelling in medical records management and patient registration. Proven ability to streamline appointment scheduling and enhance customer service, ensuring compliance with HIPAA regulations. Adept at insurance verification and billing procedures, fostering a professional and efficient office environment.
Overview
25
25
years of professional experience
Work History
Office Coordinator
Berkshire Orthopaedic Associates
North Adams, MA
11.2020 - Current
- Maintained impeccable office organization to support efficiency, professionalism
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Coordinated referrals between primary care physicians and specialists as required.
- Utilized medical software for patient registration, scheduling, and records management.
Dental Receptionist
Dr Mark Pullano
Williamstown, MA
03.2018 - 11.2020
- Verified patient's eligibility for benefits under various insurance plans.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Collected payments from patients and arranged payment schedules.
- Responded to inquiries from patients regarding their accounts or dental services offered.
Office Manager/Dental Assistant
Dr Donald Mead
North Adams, MA
01.2000 - 03.2018
- Professional Dental Assistant
- Sterilization of instruments and clinic rooms
- taking and exposing x-rays
- Maintained filing system for records, correspondence and other documents.
- Managing schedules of providers
- Answering incoming phone calls
- Insurance verification/billing
- Managing staff
Education
Dental Assisting Certificate -
McCann Technical School
North Adams, MA06-2019
High School Diploma -
St Joseph Highschool
Pittsfield, MA06-1997
Skills
- Office management
- Medical records management
- Appointment scheduling
- Insurance verification
- Billing procedures
- Patient registration
Timeline
Office Coordinator
Berkshire Orthopaedic Associates
11.2020 - Current
Dental Receptionist
Dr Mark Pullano
03.2018 - 11.2020
Office Manager/Dental Assistant
Dr Donald Mead
01.2000 - 03.2018
Dental Assisting Certificate -
McCann Technical School
High School Diploma -
St Joseph Highschool
Similar Profiles
Rebecca AndrukiewiczRebecca Andrukiewicz
Front Office Coordinator at Carolina Orthopaedic & Neurosurgical AssociatesFront Office Coordinator at Carolina Orthopaedic & Neurosurgical Associates
Tyler Victoria CruzTyler Victoria Cruz
Lead Faculty Group Practice Secretary II-Intake/Scheduler at NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)Lead Faculty Group Practice Secretary II-Intake/Scheduler at NYU Langone Medical Associates (Formerly Rothman Orthopaedic Institute)
Stephanie SchwartzStephanie Schwartz
Schedule Coordinator at Orthopaedic Associates Of Wausau ScSchedule Coordinator at Orthopaedic Associates Of Wausau Sc
Jeffery EganJeffery Egan
Owner at Pownal Market $ DeliOwner at Pownal Market $ Deli
Jayde BurdickJayde Burdick
CNA at Sweetwood Independent Living CommunityCNA at Sweetwood Independent Living Community