KATHLEEN MCKAY
Columbia,MO
Summary
Engaged and customer-focused Sales Manager with 6 years of creative and profitable success meeting clients' needs. Flexible and adaptable team player focused on proposing and selling services to diverse consumers. Dedicated to delivering memorable experiences resulting in profits, referrals and new business.
Overview
8
8
years of professional experience
Work History
Catering Sales Manager
Eclipse Catering and Events LLC
10.2022 - Current
- Proposed and sold customized, innovative set-ups, menus and functions for diverse groups in coordination with head of catering and chef on pricing specialty menus
- Grew business through outside catering sales, executed food deliveries to perfection and devised and implemented marketing and promotional campaigns
- Created and implemented targeted marketing campaigns to increase sales. Found over 50 new businesses to collaborate with throughout the year.
- Inspected banquet room and checked with catering team before functions to verify correct room set-up, schedule of events, staffing and audio-visual configuration
- Exceeded both quarterly and annual sales goals year over year
Sales & Operations Manager
Moab Express
03.2021 - 10.2022
- Oversees all daily-weekly Shuttle Services
- Communicates with drivers and clients when needed- Managed 10-15 drivers throughout the week.
- Oversees emails and follows up with requests
- Ensures vehicle maintenance and cleanliness
- Quotes and coordinates shuttles for future dates, managed anywhere from 10-25 new requests a day.
- Designs and markets new and existing offerings
- Books and Schedules Shuttles for current year, provides pricing and prepares daily routes
- Increased sales by offering advice on purchases and promoting additional products
- Provided positive first impressions to welcome existing, new and potential customers
Area Sales Manager
Homewood Suites, Expedition Lodge Moab
05.2019 - 01.2021
- Oversees all Revenue Generating and Sales Maintenance activities for multiple properties under direction of General Manager and Regional Director of Sales
- Maintains accurate, organized and legible records & reports
- Strong focus on account penetration, qualification, & development, which also includes existing clients, community partners, and new businesses
- Consistently creates unique & intriguing Marketing Materials for Sales Efforts- Kept up with marketing trends
- Works in tandem with Operations team to accomplish sales goals and strategies for multiple hotels, by placing focus on specific target accounts & market segments
- Consistently and effectively communicating with all team members to ensure guests have seamless experiences from beginning to end
Front Desk Agent
Sorrel River Ranch
11.2018 - 01.2019
- Developed skills to work in several positions including front desk, reservations, housekeeping, food and beverage, and guest relations
- While performing several resort duties, I assisted with organizing & supporting holiday and corporate events hosted at the resort
- Answered telephones and greeted visitors to assist, answer questions and direct
- Posted charges, updated accounts and issued bills to departing guests
- Offered dining information and helped guests organize local activities to enhance stay
Catering Assistant
Moab Private Chef, Ken Moody
06.2016 - 01.2019
- Set up and cleaned up food preparation and service stations before and after catered events
- Assisted caterers with food distribution by organizing food products and plating items
- Listened to negative and positive feedback from guests to improve customer service quality
- Filled in for absent workers by performing wide variety of food service work
Education
Some College - Communications
Utah State University
Moab, UTSome College - Event And Meeting Management
Metropolitan State University of Denver
Denver, CORecreation & Tourism -
Moab Area Travel Council
Moab, UTSkills
- Problem Anticipation and Resolution
- Focus and Follow-Through
- Planning and Implementation
- Contract Review and Recommendations
- Time Management
- Customer Service
- Detail-Oriented
- Product and Service Promotion
- Verbal and Written Communication
- Sales Records Management
References
- Ken Moody, Owner, Moab Private Chef, (435) 260-2182
- Shannel Marinuzi, General Manager, Vista Host Management, (801) 725-1415
- Susan Vandre, Operations/Tour Manager, Moab Express, (435) 210-4881
- Leanne Geiss, Owner, Eclipse Catering and Events, (919) 395-3533
Timeline
Catering Sales Manager
Eclipse Catering and Events LLC
10.2022 - Current
Sales & Operations Manager
Moab Express
03.2021 - 10.2022
Area Sales Manager
Homewood Suites, Expedition Lodge Moab
05.2019 - 01.2021
Front Desk Agent
Sorrel River Ranch
11.2018 - 01.2019
Catering Assistant
Moab Private Chef, Ken Moody
06.2016 - 01.2019
Some College - Event And Meeting Management
Metropolitan State University of Denver
Recreation & Tourism -
Moab Area Travel Council
Some College - Communications
Utah State University
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