Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kathleen McLaughlin

Peoria,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

20
20
years of professional experience

Work History

Customer Service Lead

American Express
Phoenix, AZ
01.2004 - Current
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Handled customer inquiries and complaints in a professional manner.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Volunteer

St. Elizabeth Seton Catholic Church
Sun City, AZ
10.2020 - 01.2024
  • Provided accompaniment for church choirs and other musicians participating in worship.
  • Utilized sight-reading skills to quickly learn unfamiliar pieces of music.
  • Played variety of music with broad stylistic range and improvisatorial flexibility.

Catechist Teacher

St. Thomas More Catholic Church
Glendale, AZ
09.2007 - 05.2016
  • Attended professional development workshops related to catechesis instruction methods and best practices.
  • Assisted students in understanding their faith by helping them explore how it applies to their daily lives.
  • Developed lesson plans according to Church's curriculum and general bible study.
  • Assisted church staff members with projects and attended necessary staff meetings.
  • Evaluated textbooks and other instructional materials for relevance to the curriculum objectives.
  • Collaborated with parents or guardians on student performance issues or behavioral concerns.

Education

Master of Arts - French Language And Literature

University of Iowa
Iowa City, IA
05-1994

Bachelor of Arts - French And Spanish

St. Ambrose University
Davenport, IA
05-1992

High School Diploma -

Wahlert High School
Dubuque, IA
05-1988

Skills

  • De-Escalation Techniques
  • Microsoft Outlook
  • Active Listening
  • Problem-Solving Abilities
  • Microsoft Office Expertise
  • Travel Planning
  • Complaint Handling
  • Instructional Strategies
  • Peer Mentoring
  • Group and Individual Instruction
  • Lesson Planning
  • Team Collaboration
  • Powerpoint Knowledge
  • Lesson Development

References

References available upon request.

Timeline

Volunteer

St. Elizabeth Seton Catholic Church
10.2020 - 01.2024

Catechist Teacher

St. Thomas More Catholic Church
09.2007 - 05.2016

Customer Service Lead

American Express
01.2004 - Current

Master of Arts - French Language And Literature

University of Iowa

Bachelor of Arts - French And Spanish

St. Ambrose University

High School Diploma -

Wahlert High School

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Kathleen McLaughlin