Kathleen McMenoman
Forest Lake,MN
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Restaurant Owner
Self-employed
03.2003 - 12.2019
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Associate of Applied Science - Computer Networking And Telecommunications
Brown College
Minneapolis, MN 05.2001 -
Associate of Arts - Business Communications
Anoka-Ramsey Community College
Minneapolis, MN 05.2001 -
Skills
Supply Ordering and Management
Problem-solving aptitude
Menu development
Front of House Management
Inventory Management
Customer Engagement
Cost Control
Delegating Assignments and Tasks
Critical Thinking
Effective Communication
Safe Food Handling
Timeline
Restaurant Owner
Self-employed
03.2003 - 12.2019
Associate of Applied Science - Computer Networking And Telecommunications
Brown College
05.2001 -
Associate of Arts - Business Communications
Anoka-Ramsey Community College
05.2001 -