Kathleen Nolind
Lufkin,TX
Summary
Proven leader in project management and sales, I raised production by 68% at Humboldt Finest through strategic resource allocation and team training. Expert in relationship building and cross-functional collaboration, I excel in creating and nurturing long-lasting accounts, driving both client satisfaction and revenue growth.
Equipped for leadership positions in management, administration, and sales sectors. Ready to utilize expertise in innovative environments and pursue fresh career avenues. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication.
Overview
8
8
years of professional experience
Work History
Sales Representative
Lumberjack Harley Davidson
Nacogdoches, Texas
03.2025 - 07.2025
- Reviewed monthly, weekly, and daily performance against targets set by management team.
- Collaborated with marketing team to create promotional materials for products and services.
- Provided technical support for customers using the company's products or services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Coordinated client and prospective client appointments, presentations, and financial information regarding product purchase.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with key clients to ensure repeat business.
- Maintained accurate records of all sales and prospecting activities through CRM software.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Analyzed customer feedback to improve products and services.
- Generated new sales leads through cold calling and networking activities.
- Negotiated deals and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Posed as models for advertising, artistic creation and display of goods.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Documented each customer interaction in CRM software to maintain accurate and current data
Administrative Assistant /Department Manager /Inside Sales Representative
RJRC, LLC
Canoga Park, California
02.2020 - 03.2025
- Resolved customer relations issues promptly to enhance client satisfaction.
- Increased sales revenue through development and implementation of effective sales strategies.
- Cultivated long-lasting client relationships by providing excellent service and consistent follow-ups.
- Managed key accounts with strategic planning, boosting customer loyalty and repeat business.
- Overcame objections from potential clients by addressing concerns and offering tailored solutions.
- Collaborated with marketing teams to create targeted campaigns, driving customer engagement.
- Analyzed customer data to identify trends and opportunities for market growth.
- Led a production team of over 20 to ensure efficient order fulfillment and product quality.
Project Lead
Humboldt Finest
10.2020 - 04.2022
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
- leading teams of over 50 employees at a time over all of our departments Such as processing, production, and packaging.
- Conducted research on equipment and technologies to optimize operational efficiency.
- Streamlined project management processes by implementing comprehensive tracking systems to monitor daily production rates and meticulously collected data throughout the lifecycle of each projest.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout the duration of each project.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
- Saved costs on multiple projects by identifying opportunities for process improvement and implementing cost-effective solutions. In my first week leading a new department I raised our production rate by 68%.
Front of House Shift Leader
Chic-Fil-A
02.2019 - 02.2020
- Oversaw cash handling processes, ensuring accurate accounting and minimizing discrepancies in daily financial reports.
- Reduced wait times during rush hours by strategically assigning team members to leverage individual strengths.
- Resolved customer issues professionally, fostering repeat business and generating positive reviews.
- Managed staff scheduling and training, cultivating a cohesive and well-prepared team.
- Coordinated with kitchen staff to ensure timely delivery of food orders while maintaining quality standards.
- Trained new employees on company policies and customer service expectations for seamless integration.
- Ensured compliance with health department regulations, achieving consistently high inspection scores.
- Evaluated employee performance and provided constructive feedback to enhance skills.
Culinary team member and server
The Pizza Factory
01.2017 - 02.2019
- Streamlined inventory management to reduce waste and maintain optimal product freshness.
- Ensured compliance with food safety standards while maintaining a clean, organized environment.
- Served in-house dining and efficiently handled delivery and take-out orders.
- Accurately processed orders using cash register and point-of-sale system.
- Greeted customers, addressed inquiries, and recommended specials to boost sales.
- Performed opening and closing duties, including dining area setup and supply restocking.
- Delivered courteous, prompt service to enhance guest satisfaction.
- Collaborated with restaurant staff to maximize operational efficiency.
- Executed food preparation while delegating order-taking and ensuring prompt customer service
Education
High School Diploma -
Vasquez Highschool
Acton, CA05-2017
No Degree - Business Management
Antelope Valley Community College
Lancaster, CASkills
- Lead generation and CRM proficiency
- Effective negotiation and contract management
- Problem solving and process improvement
- Communication skills
- Territory and luxury item sales
- Networking and upselling techniques
- Customer needs assessment
- B2B and B2C sales strategies
- Objection handling and event participation
- Data analysis and performance evaluation
- Adaptability to change
- Motivational leadership
- Project management expertise
- POS software proficiency
- Business development and planning
Volunteer work
I take great pleasure in serving my church and the youth of our community by devoting my free time gathering with other volunteers to prepare for our non-profit summer and fall camp. I recently took it upon myself to use the skills I have acquired from my profession by outreaching to potential benefactors to help us expand our camp and become accessible to more families, who otherwise would not be able to afford for their child to get this amazing experience.
References
Marcus Miller
Relation: Former Boss
Contact information: 337-424-1058
Evelyn Mallow
Relation: Former Lead
Contact information: 707-273-7496
Morgan Stott
Relation: Former General Manager
Contact Info: 936-715-0100
Timeline
Sales Representative
Lumberjack Harley Davidson
03.2025 - 07.2025
Project Lead
Humboldt Finest
10.2020 - 04.2022
Administrative Assistant /Department Manager /Inside Sales Representative
RJRC, LLC
02.2020 - 03.2025
Front of House Shift Leader
Chic-Fil-A
02.2019 - 02.2020
Culinary team member and server
The Pizza Factory
01.2017 - 02.2019
High School Diploma -
Vasquez Highschool
No Degree - Business Management
Antelope Valley Community College