Kathleen Patterson
Syracuse
Summary
Upcoming graduate nurse from Utica University with a dynamic medical background and strong patient care experience. Focused on utilizing recent and previous education and experience to deliver high quality patient-centered care through collaboration and communication by cultivating relationships with patients, families, and health care professionals.
Overview
6
6
years of professional experience
Work History
Senior Administrative Specialist/Medical Assistant
Medbest Medical Management
11.2020 - Current
- Obtained client medical history, medication information, symptoms, and allergies
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications
- Coordinated OR surgical cases for multiple surgery divisions
- Utilize EPIC to schedule procedures and coordinated pre-procedure testing appointments
- Obtain authorizations for surgical procedures and pre-procedure diagnostic tests
- Schedule and coordinate post-operative appointments in the outpatient practice for patients
- Coordinated referrals for specialty services expeditiously securing appointments within required timelines upholding continuity of care standards set forth by the medical practice
- Managed patient check-in/check-out processes efficiently, ensuring smooth transitions between appointments while maintaining privacy standards
Customer Service Representative
Cascade Comprehensive Care
01.2019 - 02.2020
- Conducted outbound calls to ATRIO Health Plan members
- Scheduled Comprehensive Annual Visits for members with the company's Nurse Practitioner
- Tracked member outreach using Microsoft Excel
- Coordinated and solved scheduling conflicts of members with Nurse Practitioner ie. Cancellations and rescheduling
- Communicated to supervisors and NPs member needs and requests
- Organized and operated local clinics for members to attend their Comprehensive Annual Visit
Education
Bachelor of Science - Nursing
Utica University
Utica, NY05-2025
Bachelor of Arts - Biological Sciences
University At Buffalo
Buffalo, NY05-2018
Associate of Applied Science - Biotechnology
Monroe Community College
Rochester, NY05-2016
Skills
- Basic Life Support
- Previous volunteer EMT
- EPIC EHR
- Expert time management
- Strong organizational skills
- High-level multitasking
- Effective problem solving
- Recording vital signs
Timeline
Senior Administrative Specialist/Medical Assistant
Medbest Medical Management
11.2020 - Current
Customer Service Representative
Cascade Comprehensive Care
01.2019 - 02.2020
Bachelor of Science - Nursing
Utica University
Bachelor of Arts - Biological Sciences
University At Buffalo
Associate of Applied Science - Biotechnology
Monroe Community College
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