Summary
Overview
Work History
Education
Skills
Certification
References
Volunteer Experience
Timeline
Generic

Kathleen Pelletier

West Lake Hills,TX

Summary

Dynamic and results-driven server with extensive experience, excelling in payment processing and guest engagement. Recognized for delivering exceptional service during high-volume events and training new staff to uphold service excellence. Proven ability to suggestively sell and enhance customer experiences through strong interpersonal skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Zanzibar Marriott hotel
Austin, Texas
03.2024 - Current
  • Assisted guests in menu selections while addressing dietary restrictions.
  • Trained new staff members to ensure high service standards.
  • Delivered exceptional customer service in a fast-paced dining setting.
  • Prioritized tasks effectively in a dynamic environment.
  • Served and managed full buyout events with attendance exceeding 500 guests.

Bartender/ Server

On the Kirb
Katy, TX
09.2022 - 02.2024
  • Highly knowledgeable with signature cocktails, local craft beer, and wine to offer quality recommendations.
  • Maintained a clean, organized, well-stock bar area by managing inventory, wiping down surfaces, loading and unloading dishes, and replenishing fresh ingredients.
  • Ensured a professional relationship with regular patrons and new guests.
  • Prepared and served food and beverages in timely fashion.

Server

Local Table
Katy, TX
08.2021 - 01.2022
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.

Education

High School Diploma -

North Star Academy
Fulshear, TX
05.2020

Skills

  • Payment processing and beverage preparation
  • Suggestive selling and food service
  • Complex problem-solving and guest engagement
  • Strong work ethic

Certification

  • TABC
  • Food Handlers
  • 200 Hr Yoga Teacher

References

Dave Augusto, General Manager, On The Kirb, (310) 701-8817, Daveaugusto@gmail.com

Volunteer Experience

Farmer's Helper, Soro, Abruzzi, 06/01/22, 07/31/22, Traveled to Italy alone the summer of 2022 to work on a tomato farm. Truly one of the most enriching and impactful life experiences I've had. I feel gifted to have learned so much about myself and others' cherished culture.

Timeline

Server

Zanzibar Marriott hotel
03.2024 - Current

Bartender/ Server

On the Kirb
09.2022 - 02.2024

Server

Local Table
08.2021 - 01.2022

High School Diploma -

North Star Academy

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