Kathleen Phan
AL
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative roles. Excelled in managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. Demonstrated exceptional time management and problem-solving skills, ensuring efficient operations and team collaboration.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Northeast Family Practice
05.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Server Assistant
Marlow's Tavern
03.2023 - 01.2024
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Customer Service Representative
Publix
06.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Cancer Biology
University of Alabama At Birmingham
Birmingham, AL05-2028
Skills
- Customer Service
- Time Management
- Listening Skills
- Problem-solving skills
- Team Collaboration
- Administrative Skills
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Spanish
Professional Working
Timeline
Front Desk Receptionist
Northeast Family Practice
05.2024 - 08.2024
Server Assistant
Marlow's Tavern
03.2023 - 01.2024
Customer Service Representative
Publix
06.2022 - 03.2023
Bachelor of Science - Cancer Biology
University of Alabama At Birmingham
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