Kathleen Reilly
West Palm Beach
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Kisco Senior Living La Posada
West Palm Beach, FL
04.2023 - Current
- Greeted Residents and their guests upon arrival; valet cars when needed
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Monitored camera doors, elevators and security cameras from Mallorca's front desk;
- Mail deliveries, messages, complaints and maintenance requests
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Arranging transportation, making reservation and providing information's local attraction and excursions to assist Residents and their Guests.
- Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Keep Mallorca Coffee Station for our Residents and Guests stocked with teas, coffee and muffins.
Assistant Manager
Anytime Towing & Recovery PBC
West Palm Beach, FL
08.2018 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Greeted vehicles owners, confirmed ownership of impounded vehicle and collected funds
- Prepared packets for Certificates of Destruction and Title Transfer. Sent certified mail to advise lien of tow and storage.
- Took weekly inventory of lot
Office Clerk/Dispatcher
Babbsco Towing
West Palm Beach, FL
04.2016 - 08.2018
- Greeted incoming callers professionally and provided friendly, knowledgeable assistance.
- Answered and dispatched customer request calls as well as PBSO and FHP Rotation tow calls
- Took weekly lot inventory
- collected payment for release of impounded vehicles and prepared bank deposit
- Identified locations and needs of callers to accurately send assistance
Paramedial Examiner
EMSI, APPS, EXAM ONE
West Palm Beach, FL
12.2010 - 03.2016
- HIPAA/OSHA Compliance
- DNA/Saliva Collection
- Collected cholesterol and glucose results by performing client finger sticks and tests.
- Followed safety procedures for personal protection and client well-being.
- Observed and reported customer conditions and health incidents for comprehensive screening.
- Packaged and shipped samples to laboratory for processing.
- Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
- Accurately calculated customer BMI and body composition using height and weight measurements.
- Enhanced patient satisfaction by providing thorough and accurate paramedical examinations.
- Collected blood samples from clients following safety and biohazard handling procedures.
- Checked and documented vitals such as blood pressure, height and weight.
- Performed EKG tests on clients based on health status and medical history.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Strengthened relationships with referring physicians through consistent follow-up on examination outcomes and updates on policy decisions.
- Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.
Education
Phlebotomy & EKG
High School Diploma -
1981
Skills
- Complaint resolution
- Calm and Professional Under Pressure
- Microsoft Office
- Data Entry
- Administrative and Office Support
- Quality Assurance
- Guest Services
- Customer Support
- Clerical Support
- Customer Service and Assistance
- Invoice Preparation and Processing
Timeline
Customer Service Associate - Kisco Senior Living La Posada
04.2023 - Current
Assistant Manager - Anytime Towing & Recovery PBC
08.2018 - 11.2022
Office Clerk/Dispatcher - Babbsco Towing
04.2016 - 08.2018
Paramedial Examiner - EMSI, APPS, EXAM ONE
12.2010 - 03.2016
Caps Care Academy of Health Care - , Phlebotomy & EKG
Lake Worth High School - High School Diploma,