Kathleen Reilly

Work History

Kisco Senior Living La Posada

04.2023 - Current

Greeted Residents and their guests upon arrival; valet cars when needed
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Monitored camera doors, elevators and security cameras from Mallorca's front desk;
Mail deliveries, messages, complaints and maintenance requests
Answered customer telephone calls promptly to avoid on-hold wait times.
Arranging transportation, making reservation and providing information's local attraction and excursions to assist Residents and their Guests.
Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Keep Mallorca Coffee Station for our Residents and Guests stocked with teas, coffee and muffins.

Anytime Towing & Recovery PBC

08.2018 - 11.2022

Supervised day-to-day operations to meet performance, quality and service expectations.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Greeted vehicles owners, confirmed ownership of impounded vehicle and collected funds
Prepared packets for Certificates of Destruction and Title Transfer. Sent certified mail to advise lien of tow and storage.
Took weekly inventory of lot

Babbsco Towing

04.2016 - 08.2018

Greeted incoming callers professionally and provided friendly, knowledgeable assistance.
Answered and dispatched customer request calls as well as PBSO and FHP Rotation tow calls
Took weekly lot inventory
collected payment for release of impounded vehicles and prepared bank deposit
Identified locations and needs of callers to accurately send assistance

EMSI, APPS, EXAM ONE

12.2010 - 03.2016

HIPAA/OSHA Compliance
DNA/Saliva Collection
Collected cholesterol and glucose results by performing client finger sticks and tests.
Followed safety procedures for personal protection and client well-being.
Observed and reported customer conditions and health incidents for comprehensive screening.
Packaged and shipped samples to laboratory for processing.
Conducted comprehensive medical histories, vital sign measurements, and specimen collections for accurate insurance assessments.
Accurately calculated customer BMI and body composition using height and weight measurements.
Enhanced patient satisfaction by providing thorough and accurate paramedical examinations.
Collected blood samples from clients following safety and biohazard handling procedures.
Checked and documented vitals such as blood pressure, height and weight.
Performed EKG tests on clients based on health status and medical history.
Collected blood samples in accordance with laboratory protocols and regulations.
Strengthened relationships with referring physicians through consistent follow-up on examination outcomes and updates on policy decisions.
Ensured patient comfort throughout the entire examination process, addressing any concerns or questions with patience and professionalism.